Compare LiveAgent vs Genius Project vs CadmiumCD

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Genius Project, enterprise project management software, has been an established player in the market for last 20 years, offering companies first-class project management capabilities and years of expertise.

In addition to powerful features that span the entire project life cycle from idea to project completion, Genius Project has its own Gantt Chart Tool, a collaboration platform with a bulletin board and capacity planning with soft booking functions.

Genius Project also offers scalable solutions, highly flexible configuration options and is platform and industry independent. The offer includes various service level agreements and numerous support services alongside on-site and online training.

Software Description:

Event Management Made Easy. CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees, all from the same cloud-based platform. Manage your conference with confidence, with CadmiumCD.

Features:

• Click-to-Dial
• Task Scheduling/Tracking
• 2-Factor Authentication
• Batch Permissions & Access
• File Sharing
• Lead Management
• Call Tracking
• Scheduling
• Marketing Automation
• Contact Sharing
• Billing/Invoicing
• API
• Data Import
• Data Export
• Notifications
• Dashboard
• Third-Party Plugins/Add-Ons
• External Integrations
• Contact Management
• Email Integration
• Customer Management
• Google Apps Integration
• Multi-User

Features:

• Data Visualization
• Forecasting
• Data Import
• External Integrations
• Expense Tracking
• Budgeting
• Notifications
• Project Management
• Scheduling
• Dashboard
• Gantt Charts
• Task Scheduling/Tracking
• Email Integration
• Multi-User
• Analytics
• API

Features:

• Accounts Receivable
• External Integrations
• Contact Management
• Data Visualization
• Data Import
• Data Export
• Audience Targeting
• API
• Multi-User
• Project Management
• Supplier Management
• Social-Media Integration
• Customer Management
• Notifications
• Travel Management
• Dashboard
• Scheduling
• Calendar Management
• File Sharing
• File Transfer

Summary:

• Multichannel support (Email, Voice, LiveChat, FB and Twitter)

• Intelligent Spam Filter

• Live Chat

• Knowledge Base

• Analytics

• Ticketing system

• Suggestions

• Mobile ready

• Departments, Tags and Filters

• Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Pricing:

• Starting from: $9.00/month
• Credit card required: No

• Hosted plans:
  
  
  TICKET
  $9/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
  
  
  TICKET+CHAT
  $29/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
  
  
  ALL-INCLUSIVE
  $39/MONTH
  Cloud Call Center, E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free

Pricing:

• Credit card required: N/A

• Per event pricing per module. Please contact us for more details.

FAQs:

What platforms does this service support?

• Browser App, Mobile Apps: Android, iOS

Does this service offer guides, tutorials and or customer support?

• Yes, available on our website.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is this service generally used for?

• High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does this service offer an API?

• Yes, find the complete API reference on our website.

FAQs:

Does this service offer an API?

• Yes.

Does this service integrate with any other apps?

• Salesforce, SAP, IBM, Microsoft Office, Oracle, Microsoft Project, Microsoft Outlook

Does this service offer multi-user capability (e.g. teams)?

• Yes, absolutely!

What is this service generally used for?

• Project management, project planning and project tracking.

Does this service offer guides, tutorials and or customer support?

• Yes; online tutorials, webinars, help desk and customer support.

What platforms does this service support?

• iOS devices

Who are the main user groups of this service?

• Project Managers, team members, CEOs, IT

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Enterprises

• Web App

• iOS

Other:

• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android