Compare LiveAgent vs Bornevia vs CadmiumCD

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Software Description:

Event Management Made Easy. CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees, all from the same cloud-based platform. Manage your conference with confidence, with CadmiumCD.

Features:

• Click-to-Dial
• Task Scheduling/Tracking
• 2-Factor Authentication
• Batch Permissions & Access
• File Sharing
• Lead Management
• Call Tracking
• Scheduling
• Marketing Automation
• Contact Sharing
• Billing/Invoicing
• API
• Data Import
• Data Export
• Notifications
• Dashboard
• Third-Party Plugins/Add-Ons
• External Integrations
• Contact Management
• Email Integration
• Customer Management
• Google Apps Integration
• Multi-User

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• API

Features:

• Accounts Receivable
• External Integrations
• Contact Management
• Data Visualization
• Data Import
• Data Export
• Audience Targeting
• API
• Multi-User
• Project Management
• Supplier Management
• Social-Media Integration
• Customer Management
• Notifications
• Travel Management
• Dashboard
• Scheduling
• Calendar Management
• File Sharing
• File Transfer

Summary:

• Multichannel support (Email, Voice, LiveChat, FB and Twitter)

• Intelligent Spam Filter

• Live Chat

• Knowledge Base

• Analytics

• Ticketing system

• Suggestions

• Mobile ready

• Departments, Tags and Filters

• Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

• Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

• Advanced analytics

• Canned responses

• Smart rules

• Case management

• Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

• Live chat as a group/team. One customer can be handled by multiple agents in a chat room

• Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

• Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

• Developer API

Summary:

No key features associated with this application.

Pricing:

• Starting from: $10.00/month
• Credit card required: No

• One pricing plan only

Pricing:

• Credit card required: N/A

• Per event pricing per module. Please contact us for more details.

FAQs:

What platforms does this service support?

• Browser App, Mobile Apps: Android, iOS

Does this service offer guides, tutorials and or customer support?

• Yes, available on our website.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is this service generally used for?

• High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does this service offer an API?

• Yes, find the complete API reference on our website.

FAQs:

What platforms does this service support?

• Web and mobile (Android)

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

What is this service generally used for?

• Customer service, customer support, technical support, live chat support.

Who are the main user groups of this service?

• Small and modern businesses, Startups, and e-commerce businesses.

Does this service offer guides, tutorials and or customer support?

• Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

Does this service offer an API?

• Yes

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android