Compare Live2support vs ProProfs Chat

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Live2support screenshot ProProfs Chat screenshot

Software Description:

Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. As a valued hosted live chat service it can be integrated with website in few minutes without bothering for technical hassles. This service provide comprehensive visitor information, functionality packed operator chat window for quick and targeted and customizable visitor chat windows. It offers multi layered data privacy and security and a dedicated success manager.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Capture leads and boost sales
  • Real-time support
  • Operator to operator chat
  • Easily embed chat
  • Chat via web interface
  • Supports chat across multiple devices (iPhones, Mac) and runs on any OS
  • Record and monitor offline messages
  • Track and judge operator performance
  • Set up department based chat
  • Hassle-free integration with other tools(CRM, CMS, e-commerce, email marketing)
  • Customized chat window
  • Real-time visitor monitoring
  • Measure customer happiness level
  • Post-chat feedback surveys
  • Integrates with Google Analytics & Adwords
  • Curtail call support expenses
  • Handle multiple chats and co-browse
  • Offer support and help on the go
  • Reach out to a global audience


  • Chat
  • CRM Integration
  • Customer Management
  • Email Integration


  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management


  • Live Chat Support

  • Live Chat Software


    No key features associated with this application.


  • Credit card required: N/A
  • Live2support offers value packed starts at $9.99/month for a single operator login. They also offer a no-obligation 15-day free trial and hefty discounts for long-term usage in advance payment.


Included in plan:
  • 1 Operator
  • Unlimited Concurrent Chats
  • 300 Chats/Month
  • Emoticons


3 user(s) / month
Included in plan:
  • All Free Plus
  • Customize logos and colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History (6 Months)
  • File Transfer
  • Canned responses


10 user(s) / month
Included in plan:
  • All Pro Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History (1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back


unlimited user(s) / month
Included in plan:
  • All Team Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support


    No FAQs associated with this application.


    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk,

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support? (e.g. native mobile apps)
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.


Based in:
Long Island City


Based in:


Regional Restrictions:
No restrictions.


Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
United States
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