Compare Live2support vs ClickDesk

More Information More Information

Crozscore:

85%
what is this?
82%
51%
interest falling

Crozscore:

83%
what is this?
76%
42%
interest rising
Live2support screenshot ClickDesk screenshot view 5 more

Software Description:

Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. As a valued hosted live chat service it can be integrated with website in few minutes without bothering for technical hassles. This service provide comprehensive visitor information, functionality packed operator chat window for quick and targeted and customizable visitor chat windows. It offers multi layered data privacy and security and a dedicated success manager.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Features:

  • Chat
  • CRM Integration
  • Customer Management
  • Email Integration

Features:

  • Chat
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Data Import
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • Multi-User

Summary:

  • Live Chat Support

  • Live Chat Software

Summary:

  • Lite Email Helpdesk

  • Voice Chat

  • Social Toolbar

  • IM Integration - Google Talk and Skype

  • Complete Information About Visitors

  • Multiple Agents and Departments

  • Transfer Chats and Tickets

  • Convert Offline Chats to Tickets

  • Fully Featured Reporting System

  • Canned Responses

Pricing:

  • Credit card required: N/A
  • Live2support offers value packed starts at $9.99/month for a single operator login. They also offer a no-obligation 15-day free trial and hefty discounts for long-term usage in advance payment.

Free

Free
Included in plan:
  • Free For 10 Users
  • 30 Chats
  • Handle 25 Tickets
  • Audio Calling
  • Localization of Chat Widget
  • Customize Basic Settings

Lite

$14.99
Monthly Subscription
Included in plan:
  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security

Pro

$24.99
Montly Subscription
Included in plan:
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security

Enterprise

$39.99
Monthly Subscription
Included in plan:
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capabilty offered.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently used in tandem with social media and CRM applications.

  • What is this service generally used for?
  • ClickDesk is used as helpdesk and live chat solution.

  • Does this service offer an API?
  • Yes, ClickDesk offers an API.

  • Does this service integrate with any other apps?
  • Integrations available: WordPress, Joomla, Shopify, PrestaShop, CS Cart, Bigcommerce, OpenCart, osCommerce, Magento, Google Apps, Wix, UnbounceNew, Tumblr, Weebly, MODX, Webs, Capsule CRM, Zendesk, Zoho CRM, Facebook, Twitter, Agile CRM, Salesforce, Sugar, Freshbooks, InfusionSoft.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Online Support, Phone Support, Video Tutorials.

  • What platforms does this service support?
  • This is a web-based software, with Android mobile app.

  • Who are the main user groups of this service?
  • Main users of this service are SMEs and large enterprises.

Publisher:

Founded:
2003
Based in:
Long Island City
Employees:
11-50
Likes:
265
Followers:
539

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
3.8k
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ClickDesk
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.
Back to top