Lithium Social Media Management is an integrated social media management platform which can be divided into two broad features; social publishing and social results.
Lithium stands out compared to our competitors in social media publishing for three main reasons:
- Firstly, Lithium allows you to publish content that will resonate with your audience. Our auto-scheduler which is powered by Klout data will result in improved engagement with your platform.
- Secondly, Lithium allows you to plan integrated campaigns with aligned ads, events, campaigns, social posts, emails, and more.
- Thirdly, our platform provides a visual timeline with key milestones in order to stay on top of planned content.
In addition to social publishing, Lithium significantly improves your social response data:
- Allows you to manage social responses at scale, without sacrificing the quality of your posts.
- Provides powerful real-time insights into customer engagement, in addition to integrating with Twitter to analyze Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data.
- Improves your social media workflow by directing every incoming social media post to the most appropriate work queue or agent.
- Uses languages, sources, and contact tags in order to consistently direct messages to the appropriate queue.
- Through emails and mobile alerts, lithium enables you to stay up-to-date in the event that there are any spikes in activity on your profiles.
- Lithium has the ability to automatically detect up to 25 languages.
- Able to detect when a customer replies and can automatically route customer replies back to the original agent.