Compare Linkcards vs VICIdial vs NewVoiceMedia

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61%
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60%
14%
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Crozscore:

75%
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Linkcards screenshot view 5 more VICIdial screenshot NewVoiceMedia screenshot view 5 more

Software Description:

Linkcards - An Instant networking platform for professionals which allows to share digital business cards with anyone and anywhere and connect on any social media platform with a click. Linkcards allows to share basic contact details along with social media profile with anyone and on any platform such as LinkedIn or Twitter. Linkcards helps to scan paper business cards and stores the scanned information in the digital wallet of the app. Create profile and connect anytime with your personal contacts from any device.
Admin dashboard for managing teams, securing 100% leads generated by teams, sharing leads easily among teams and monitoring card shares. Linkcards analytics helps with sales conversions and in employee appraisals.

Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

The platform that is developed by NewVoiceMedia is a cloud-based communication software that empowers sales professionals to make and receive phone calls from Salesforce or Desk.com. This is a unified communication platform that possesses all features of a fully functional call center.

When it comes to information security, NewVoiceMedia offers complete protection of sensitive data, as it is the only cloud contact center provider that is ISO27001 certified and has Level 1 PCI DSS compliance. The main purpose of this solution is to keep existing and gain new customers by providing them exceptional customer experience, which is particularly useful for SMEs and startups.

NewVoiceMedia's platform integrates with Salesforce Service Cloud®, adding valuable Salesforce data to improve the performance of sales and service representatives. Customer-related calls, emails, and social media posts are being prioritized and forwarded to the agent that can process them with most accuracy and efficiency.

Features:

  • Employee Onboarding
  • Employee Engagement
  • Sales Motivator
  • Lead Management
  • Custom Data Forms
  • Contact Sharing
  • Data Import
  • Data Export
  • Dashboard
  • Contact Management

Features:

  • Third-Party Plugins/Add-Ons
  • Softphone
  • Call Tracking
  • Call Disposition
  • Click-to-Dial
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Lead Management
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Features:

  • Notifications
  • Contact Management
  • Data Visualization
  • API
  • Dashboard
  • Call Recording
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Summary:

    No key features associated with this application.

enterprise model - SME

$2.00
1 user(s) / month
Included in plan:
  • team management
  • lead management and backup
  • lead sharing
  • monitoring contact sharing
  • generating sales analytics

Enterprise model - Large enterprise


unlimited user(s) / year
Included in plan:
  • lead management
  • lead sharing
  • monitoring contact sharing
  • sales analytics

Hosted Service

$400.00
1 server(s) / month
Included in plan:
  • dedicated hardware
  • 1 hour per month included support

Paid Support

$200.00
per hour
Included in plan:
  • 24/7 service
  • From the creators of VICIdial

FAQs:

    Does this service offer an API?
  • Yes. Linkcards API are provided to Large enterprises on demand.

  • What platforms does this service support?
  • Android and IOS.

  • Who are the main user groups of this service?
  • Large enterprise - Financial institutes, insurance sector, Banking sector, IT and telecom sector, freelancers and sales professionals.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, there is a personal backend support and guidance for the 1st time users.

  • What are some applications this service is commonly used in tandem with?
  • CRm software such as Salesforce, employee management software.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. enterprise model has an Admin dashboard which allows to manage teams and monitor performance from central dashboard.

  • Does this service integrate with any other apps?
  • No, currently it runs independently.

  • What is this service generally used for?
  • Sharing Business cards, scanning paper business cards and lead management.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, VICIdial allows for up to thousands of users on the system.

  • Does this service offer an API?
  • Yes, VICIdial offers both APIs and HTTP Push agent events.

  • What are some applications this service is commonly used in tandem with?
  • CRM solutions are commonly used with VICIdial.

  • What platforms does this service support?
  • VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

  • What is this service generally used for?
  • Companies requiring a contact center solution.

  • Does this service offer guides, tutorials and or customer support?
  • There are many guides and tutorials available, and we also offer customer support.

  • Does this service integrate with any other apps?
  • Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

  • Who are the main user groups of this service?
  • Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

    You can use on your own hardware or host in our private VICIhost cloud service.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Online Support, Phone Support, Video Tutorials, and Online Guides.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • The main users of NewVoiceMedia are SMEs, startups, and agencies.

  • What is this service generally used for?
  • This service is generally used as Salesforce-integrated cloud contact center.

  • What platforms does this service support?
  • This is a cloud-based service.

  • Does this service integrate with any other apps?
  • NewVoiceMedia integrates with Salesforce and Desk.com.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Salesforce Sales Cloud.

Publisher:

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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
623

Publisher:

Founded:
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Likes:
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Other:

Who uses Linkcards
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses VICIdial
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.

Other:

Who uses NewVoiceMedia
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
German, French, English
Regional Restrictions:
No restrictions.
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