Compare LifeRay vs Omnitraq vs Survaider

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Crozscore:

85%
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78%
51%
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Crozscore:

64%
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80%
32%
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Crozscore:

56%
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22%
interest falling
LifeRay screenshot view 1 more Omnitraq screenshot view 4 more Survaider screenshot

Software Description:

Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience.

This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available.

The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.

Software Description:

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.

Software Description:

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

  • Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
  • Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.
  • Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Features:

  • Chat
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Multi-User
  • Notifications
  • Data Visualization
  • API
  • Data Import
  • Data Export

Features:

  • Call Disposition
  • Call Tracking
  • Dashboard
  • Customer Management

Features:

  • Data Export
  • API
  • Net Promoter Score
  • Customer Management
  • Calendar Management
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization

Summary:

  • Approval Process Control

  • Has featureAudience Targeting

  • Audit

  • Blogs

  • Categories & Tags

  • Has featureDocuments & Media Library

  • Forums/Message Boards

  • Geolocation

  • Inline Image Editor

  • Responsive Themes

Summary:

  • Extremely affordable and economical against the available legacy solutions

  • Providing Business Insights through audio mining / speech analytics of call center phone calls

  • Capturing the data with full transcripts and key words

  • B2B Speech analytics with accurate understanding of Industry and Business specific terms

  • Easy to use front end with minimum technical integration costs and maximum effectiveness

Summary:

  • Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

  • Manage opinions from across all channels at a single place.

  • Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

  • Accurately measure NPS and other business metrics across all channels in real-time.

  • Act on everything talked about your business on Social media.

  • Know exactly where to focus on to keep your operations tight and make your customers smile.

  • Track your competitors and benchmark your scores against them.

  • Collaborate with your team.

For 15 days free trial

Free
Included in plan:
  • CRM reports

Licensed Version

$1,000.00
approximately for 100 users per month
Included in plan:
  • MultiUser Access
  • CRM reports
  • Visual Presentation

FAQs:

    Who are the main user groups of this service?
  • Main users of LifeRay are enterprise-level organizations.

  • What platforms does this service support?
  • Deployments: cloud-based, installed-Windows, installed-Mac.

  • Does this service integrate with any other apps?
  • LifeRay integrates with CRM, ERP, and social media platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Community, 24-Hour Phone Support.

  • What is this service generally used for?
  • This is a Digital Experience Platform.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Customer Support

  • What is this service generally used for?
  • Speech Analytics

  • Who are the main user groups of this service?
  • Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager

FAQs:

    Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
    • Review management
    • Opinion Monitoring
    • Surveys
    • Real time NPS tracking
    • Social listening
    • Business insights
    • Competitor analysis
  • Who are the main user groups of this service?
  • Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.

  • What is this service generally used for?
  • Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • Survaider is a SAAS product and runs on any OS or platform.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add unlimited users to your team in this platform.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we provide a 24/7 customer support.

Publisher:

Founded:
-
Based in:
Diamond Bar
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses LifeRay
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Chinese, Spanish, English, French, German, Italian, Portuguese, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses Omnitraq
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States , Canada

Other:

Who uses Survaider
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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