Compare LegalTrek vs LiveChat vs Absorb LMS

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LegalTrek

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 695 ratings Customer Chat
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About LegalTrek

Servicing lawyers from the East Coast to Asia-Pacific and from South Africa to Norway, LegalTrek is leader in practice management for boutique and mid-sized corporate law firms.Whether in the Cloud or installed on your premise, LegalTrek is designed to set you ahead of the competition and delight even your most sophisticated corporate clientele.You no longer need to put up with administration slowness or mundane tasks. LegalTrek saves your time for what really matters - serving your clients and earning new business while increasing profits.

About LiveChat

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

About Absorb LMS

Absorb LMS empowers businesses across the globe to surpass learning goals. Built to deliver flexible training, the intuitive design and robust features create an engaging learning environment that keeps your employees, customers and partners coming back for more. Serving customers in 120 industry verticals, Absorb LMS offers automation and deep reporting capabilities to save time and prove ROI. Tap the scalable LMS that supports integration and security, while offering 24/7 in-house support.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Gamification
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting

Summary

  • Automatic Invoicing and Transparent Work Reports.

  • Alternative Fee Arrangements.

  • Complete Permissions and Visibility Control.

  • Comprehensive Reporting and Matter Management.

  • Simple Time Tracking.

  • Accurate Billing.

Summary

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary

  • Smart Administration

  • Learner Engagement

  • eCommerce

  • Reporting & Analytics

  • Learner Experience

  • Observation Checklists

  • Mobile App

  • Machine Learning

  • Content Libraries

  • Integrations

Pricing

  • Starting from: $39.00/month
  • Credit card required: N/A
  • Starting from 39$ user/month.

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs

    Does this service offer an API?
  • Yes, RESTful API

  • Does this service offer guides, tutorials and or customer support?
  • Absorb offers a 24/7 HelpDesk, as well as Absorb Academy where you can look up many common questions and answers on demand.
    Absorb also offers a tiered support model whereby three (3) different support models are available to our clients.
    A. Premium Support – Our standard support model which is offered to all clients at no charge.
    B. Elite Support: Our Premium model plus a dedicated Client Success Manager, regular business reviews, and an SSL certificate for Custom URL.
    C. Enterprise Support: Our Elite model plus, On-site training, Priority issue resolution SLA, High priority ticket resolution, and an invitation to All Absorb Events.
    Absorb operates a follow-the-sun 24/7 customer support desk staffed by in-house software engineers.
    Requests for assistance can be made by phone (toll-free) which rings to the appropriate office location depending on the time of day or maybe made directly on our site, by submission of a help desk ticket.

  • What platforms does this service support?
  • Absorb LMS is a web-based application that is cloud-hosted on Amazon Web Services (AWS) and works in all standard browsers. It is accessible from any web browser, and accessible through our native Android and iOS apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, via Departments. Multi-tenancy is supported out of the box through our availability rules. You can vertically define training by divisions, locations, departments, and roles, as well as horizontally by training that may apply to someone across all levels.

  • What are some applications this service is commonly used in tandem with?
  • Absorb integrates with many different platforms and applications, some of which include our Salesforce connector, ADP connector, BambooHR, Namely, and Zoom, just to name a few.

  • What is this service generally used for?
  • Absorb LMS is a Web-based Learning Management System that beautifully delivers and efficiently manages instructional content - any kind of content from anywhere. The LMS can handle training of internal employees, external users, or both. Complete employee onboarding, employee development, compliance training, sales training, partner training, customer training, and more, with Absorb.

  • Does this service integrate with any other apps?
  • Absorb offers many turn-key integrations, as well as custom integrations. We integrate with applications such as Salesforce, ADP, Namely, BambooHR, Okta SSO, and Zoom, just to name a few.

  • Who are the main user groups of this service?
  • Absorb caters towards corporate learning and training. Whether you're training hundreds or thousands of users, Absorb can support you and help you scale as you grow. The breadth of our customers is wide, including Airbnb, Swavorski, Sony, Global eTraining, Tiffany & Co., and Johnson & Johnson.

Vendor Information

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Vendor Information

Founded:
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Based in:
Wroclaw
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Vendor Information

Founded:
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Based in:
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Other

Who uses LegalTrek
  • Personal
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Bulgarian, German, English, Macedonian, Serbian
Regional Restrictions:
No restrictions.

Other

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses Absorb LMS
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Czech, Danish, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Greek, Mongolian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Regional Restrictions:
No restrictions.
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