Compare Lansweeper vs Magentrix PRM vs bpm'online service

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Crozscore:

90%
what is this?
95%
40%
interest rising

Crozscore:

73%
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30%
interest falling

Crozscore:

84%
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100%
43%
interest falling
Lansweeper screenshot view 5 more Magentrix PRM screenshot view 5 more bpm'online service screenshot view 1 more

Software Description:

Target IP ranges, set up AD integrated scanning, specify crucial servers to be scanned on an interval, etc. Get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones and many other devices. A wealth of information on hardware as well as software is scanned and available for reporting.

Use the inventory to automatically deploy software and run command lines on the assets using the integrated deployment feature. Get the info, find the issues and pro-actively fix them. Simplify and automate day-to-day, time-consuming tasks or get an update on that global project you are running, Lansweeper offers you the tools.

Centralize all communication and integrate IT asset management with the Lansweeper Help Desk. One web console hosts a highly customizable, single-sign-on environment fit for any and all departments.

Software Description:

Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business.

Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Features:

  • Calendar Management
  • API
  • External Integrations
  • Anti-Virus
  • Data Visualization
  • Inventory Tracking
  • Data Export
  • Data Import
  • Email Integration
  • Multi-User
  • Notifications
  • Dashboard
  • Customer Management

Features:

  • Scheduling
  • Call Tracking
  • File Transfer
  • Forecasting
  • Contact Sharing
  • Corporate/Business
  • Personal Learning
  • Student Registration
  • SCORM
  • Video Courses
  • Password & Access Management
  • Onboarding
  • Employee Training
  • Employee Database
  • Employee Onboarding
  • Chat
  • Customer Management
  • Supplier Management
  • Email Integration
  • Contact Management
  • Dashboard
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Notifications
  • 2-Factor Authentication
  • Data Visualization
  • Data Import
  • Data Export
  • API
  • External Integrations
  • Batch Permissions & Access
  • File Sharing

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Summary:

  • Scan computers without having to deploy agents

  • Find all computers and devices in your network

  • Discover network devices

  • Find software installed in your network

  • Remotely make changes to scanned computers

  • Centralize all help desk communication

  • Scan multiple domains and Organizational Units

  • Scan and view SNMP device information

Summary:

  • Sign up and onboard partners, providing easy access to training and certification.

  • Set up deal registration and collaborate with partners on opportunities and leads.

  • Seamlessly integrate with your CRM to maintain a system of record.

  • Create reports and dashboards for analytics and your most important metrics.

  • On-demand access from any mobile device.

  • Give partners branded collateral and sales tools on demand.

  • Set up multiple portals with different branding for different partnership levels.

Summary:

    No key features associated with this application.

Enterprise PRM

$999.00
per month (5 channel managers, 1,000 partner users)
Included in plan:
  • CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management
  • Content/Document Management, Sales Enablement, Training & Certification
  • Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards

Elite PRM

$1,499.00
per month (10 channel managers, 1,000 partner users)
Included in plan:
  • CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management
  • Content/Document Management, Sales Enablement, Training & Certification
  • Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

FAQs:

    Does this service integrate with any other apps?
  • If you install the Lansweeper database under the SQL Server database server, it is technically open to external interfaces.

  • Does this service offer an API?
  • Yes, a Help Desk API.

  • Does this service offer guides, tutorials and or customer support?
  • Free trial, Online knowledge base & Customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • System Administrators, IT Administrators, IT Managers.

  • What is this service generally used for?
  • Asset Management, Network Management, Network Inventory, Software Deployment, Help Desk & Ticketing.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support

  • Does this service offer an API?
  • RESTful API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce CRM, Microsoft Dynamics CRM

  • What platforms does this service support?
  • Any Web or Mobile browser

  • What is this service generally used for?
  • Extending Salesforce CRM for Partner Relationship Management (PRM),
    Customer or Employee Communities

  • Who are the main user groups of this service?
  • Channel Sales, Channel Partners, Customers, Employees

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
2.84k

Publisher:

Founded:
-
Based in:
Vaughan
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Lansweeper
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Magentrix PRM
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
German, French, Russian, Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, Polish, Turkish, Italian, Hebrew, Russian, Spanish, Arabic, Portuguese
Regional Restrictions:
No restrictions.
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