Kumolus provides sull-stack Enterprise Cloud Management including visualization, provisioning, workflow automaton and cost management. Policy driven cost optimization, security, compliance, inventory tracking, audit and revision control.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
About Datto RMM
Datto RMM is a secure, cloud-based single platform to remotely monitor, manage and support your entire customer base. You get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and Insightful reporting.
And the benefits of Datto RMM don’t stop there. Integration with our Autotask PSA elevates MSPs to higher levels of insight, productivity, and profitability. And a monthly release cadence ensures a rapid pace of innovation. A modern and intuitive UI provides visual dashboards and widgets, and best-in-class onboarding and 24 x 7 support is also included. And with a proven track record of 99.99% uptime, your clients are in good hands.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Summary
No key features associated with this application.
Pricing
Premium
2-3% of Cloud Spend under Management
Included in plan:
Automation & Orchestration
Backup Management
Security & Compliance
Event & Workflow Automation
Cost Optimization
Cost Reporting
Network Visualization
Visualized Proviosioning
Audit & Revision Control
SOE and Patch Management
Configuration Management
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
FAQs
What platforms does this service support?
AWS
Azure
Does this service offer multi-user capability (e.g. teams)?
Kumolus is fully multi-tenanted and tenants can be managed seperately with Line of Business policy automation, governance and control
Does this service offer an API?
Kumolus is fully API enabled from a feature and role based access perspective.
Does this service integrate with any other apps?
Kumolus intregratesd with many IT Service Management platforms such as BMC Remedy, ServiceNow as well as DevOps pipelie tooling like Puppet, Chef, Ansible and Saltstack, Jenkins, CircleIO and much more.
Does this service offer guides, tutorials and or customer support?
Kumolus provides thorough documentation and web based customer support
What is this service generally used for?
Cloud Manament including Provisioning / Orchestration, Visualization, Cost Optimization, Compliance and Governance
Who are the main user groups of this service?
Cloud Architects
Cloud Operations
Developers
IT Management
IT Finance
IT Security
FAQs
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 5 more
view 2 more
