Kumolus provides sull-stack Enterprise Cloud Management including visualization, provisioning, workflow automaton and cost management. Policy driven cost optimization, security, compliance, inventory tracking, audit and revision control.
About AI Service Desk
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
About Datto RMM
Datto RMM is a secure, cloud-based single platform to remotely monitor, manage and support your entire customer base. You get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and Insightful reporting.
And the benefits of Datto RMM don’t stop there. Integration with our Autotask PSA elevates MSPs to higher levels of insight, productivity, and profitability. And a monthly release cadence ensures a rapid pace of innovation. A modern and intuitive UI provides visual dashboards and widgets, and best-in-class onboarding and 24 x 7 support is also included. And with a proven track record of 99.99% uptime, your clients are in good hands.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Summary
No key features associated with this application.
Pricing
Premium
2-3% of Cloud Spend under Management
Included in plan:
Automation & Orchestration
Backup Management
Security & Compliance
Event & Workflow Automation
Cost Optimization
Cost Reporting
Network Visualization
Visualized Proviosioning
Audit & Revision Control
SOE and Patch Management
Configuration Management
FAQs
What platforms does this service support?
AWS
Azure
Does this service offer multi-user capability (e.g. teams)?
Kumolus is fully multi-tenanted and tenants can be managed seperately with Line of Business policy automation, governance and control
Does this service offer an API?
Kumolus is fully API enabled from a feature and role based access perspective.
Does this service integrate with any other apps?
Kumolus intregratesd with many IT Service Management platforms such as BMC Remedy, ServiceNow as well as DevOps pipelie tooling like Puppet, Chef, Ansible and Saltstack, Jenkins, CircleIO and much more.
Does this service offer guides, tutorials and or customer support?
Kumolus provides thorough documentation and web based customer support
What is this service generally used for?
Cloud Manament including Provisioning / Orchestration, Visualization, Cost Optimization, Compliance and Governance
Who are the main user groups of this service?
Cloud Architects
Cloud Operations
Developers
IT Management
IT Finance
IT Security
FAQs
What are some applications this service is commonly used in tandem with?
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.