Compare Kronos vs ServiceDesk Plus vs Bookafy

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85%
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85%
46%
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Crozscore:

87%
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80%
49%
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Crozscore:

80%
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Software Description:

Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries use Kronos every day. Kronos: Workforce Innovation That Works™.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Manage and automate scheduling for calls, meeting and appointments.

More Features? You bet! Here are a few other features that make Bookafy great...

  • Google 2-way Sync
    Staff and Admin can sync all appointments to/from Google calendar and Bookafy. Appointments from Google sync to Bookafy. Appointments on Bookafy Sync to Google.

  • Recurring Appointments
    Create recurring appointments for your customers. Customization is unlimited. 2x per week, every other week, 1x per month… you decide!

  • IFrame Site Integration
    You can add a link from your site to your private subdomain… or Iframe the scheduling tool right into your website. This is the most used and most seamless approach to scheduling integration.

  • Free Website
    If you don’t have your own website, we will give you one! Your clients will have access to your information and they can schedule an appointment anytime! All Included!

  • Custom Fields
    When customers book an appointment, you can decide which fields you want, and you can add your own. Maybe you want their birth date, or skype id… Bookafy allows you to customize for your needs!

  • Mail Chimp Integration
    Automatically sync all of your customers to mail chimp for seamless marketing integration. No longer will you need to download, copy/paste. 1-click and its done!

  • Zapier Integration
    With Zapier, you can integrate with Office 365, and many many other products.

  • Time Zones
    If you are in one time zone, and the customer is in another… the appointments will automatically reflect the correct time zone for all parties.

  • Custom Staff Schedules
    View booked appointments, who’s in the office, customer notes and accept payments in one sweet spot.

  • Constant Contact Integration
    Sync all customers with Constant Contact integration..

  • SMS Text Alerts
    SMS Appointment reminders are Free (I should say included at no extra cost) and will make a remarkable difference in your business. A quick reminder to your customers cell phone will prevent no shows and last minute cancellations.

  • Buffer Between Appointments
    If you need some down time between appointments, travel time or prep time… you can add automatic buffer times for each service.

  • Custom Messages
    You can include your own custom message with each appointment confirmation. Remind them to bring something, reminder to come early, what to wear, etc

  • Instant Notifications
    You can have as many employees, services and appointments as you want! Bookafy’s here to help your business grow.

  • Mobile Booking
    Customers can schedule via mobile phone, desktop, laptop or tablet. We make it easy for your customers to schedule!

  • Customer Reminder Schedule
    We will automatically send reminders messages via SMS Text and Email… but you get to decide when we send it. 1 hour, 6 hours, 12 hours, 24 hours, 48 hours? You decide based on your business needs.

  • Color Match Your Brand
    You can change the colors of the calendar to match your brand. Change the text color, header, buttons, and more with a color picker or HTML color code.

  • Customize Service Start Times
    Choose which services start at which times. Example: Coffee Meetings can start at only 10am and 2pm. Or new client meetings only at 4pm on Mondays.

  • Languages Supported
    Bookafy supports roughly 29 languages including Chinese, Japanese, German, French, Spanish, Hindi and many many more. Your clients will see language in the Businesses primary language.

  • Import Customers
    If you have a list of current customers, you can import all of their contact info… and if you need your whole calendar imported we can do that for you. Free.

Features:

  • Tax Management
  • Employee Database
  • Time Management
  • Calendar Management
  • Scheduling
  • Dashboard
  • Notifications
  • Vacation Calendar
  • Timesheets
  • Payroll
  • Multi-User
  • Onboarding
  • Attendance Tracking
  • External Integrations
  • Employee Onboarding
  • Data Import
  • Data Export
  • Budgeting
  • Data Visualization
  • Application Tracking
  • API

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Lead Management
  • Contact Management
  • Stripe
  • Feedback Management
  • Project Management
  • Email Integration
  • Data Export
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Time Management
  • Calendar Management
  • Chat
  • Payment Processor
  • Scheduling

Summary:

  • Single employee record

  • Unified workflow, dashboards, reporting

  • Cloud-based

  • Mobile applications included free of charge

  • Affordable per employee per month (PEPM) pricing model

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Online Scheduling

  • SMS Text Reminders

  • Recurring Appointments

  • Class Scheduling

  • iFrame

  • Google Calendar 2-way Sync

  • Outlook Calendar 2-way Sync

  • Customer Marketing Messages

  • Receive customers full social profile

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing:

  • Starting from: $7.00/month
  • Credit card required: No
  • $7 per user per month for Pro plan, $11 per user per month for Enterprise.

    Larger enterprise accounts can contact us to discuss bulk licensing offers.

Free

Free
Included in plan:
  • Free website with booking page

Larger Enterprise


1 user(s) / month
Included in plan:
  • Call to discuss pricing for larger organizations

Pro

$7.00
1 user(s) / month
Included in plan:
  • Text Messaging
  • Two Way Calendar Sync
  • Video Conference Integrations
  • Multiple Staff/Users
  • Support via phone, video call and email

Pro

$7.00
1 user(s) / month
Included in plan:
  • 2 way sync with Exchange, Outlook, Icloud or Google cal
  • SMS Text Message reminders
  • Appointment routing to teams based on skills and availability
  • Classes and Group Events
  • Payments

Enterprise

$11.00
1 user(s) / month
Included in plan:
  • Same as Pro plan +
  • CRM Integrations - Salesforce, Pipeline Deals, Zoho, Hubspot and more
  • Custom API usage
  • Custom features and UI design

FREE

Free
Included in plan:
  • Free Booking Page
  • 1 way sync to calendars
  • Auto Confirmations
  • Auto Reminders
  • Reviews

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Lowell
Employees:
5001-10000
Likes:
25.5k
Followers:
39.1k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Publisher:

Founded:
-
Based in:
Seattle
Employees:
2-10
Likes:
Followers:

Other:

Who uses Kronos
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Spanish, Dutch, English, French
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bookafy
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Bengali, German, Japanese, Italian, Persian, Chinese, French, Hindi, Hungarian, Korean, Spanish, Telugu, Swedish, Vietnamese, Urdu, Turkish, Czech, Danish, Finnish, Dutch, Russian, Ukrainian, Portuguese, Norwegian, Polish, Malay, Arabic, Panjabi, Romanian, Indonesian
Regional Restrictions:
Payment systems with stripe and authorize.net do not work in all countries. You can verify payment in your country by going to stripe.com or authorize.net
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