Compare Kommunicate vs Olark vs Userlike

Kommunicate 10 Customer Chat	Olark 263 Customer Chat	Userlike 449 Customer Chat
View Listing	View Listing	View Listing
Crozscore 87% what is this? User Happiness: 94% Press Buzz: 42% User Trend: interest falling	Crozscore 88% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 50% User Trend: no significant changes
view 4 more	view 1 more	view 5 more
About Kommunicate The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. It is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place. Live Chat Intelligent, user-friendly, and beautiful chat widget for your customer conversations. Welcome Messages: Create custom and conditional Welcome Messages to greet your visitors automatically. Away Messages: Always be present for customers even when your agents are offline by configuring Away Messages. Greeting Messages: Pop up messages to greet your users automatically when they browse your website or apps. Lead Collection: Never let a lead slip away and gather contact details by using in-chat Lead Collection forms. Quick Replies: Set up instant responses for repetitive and common queries to reduce response time Push Notifications: Set up interactive alerts for both your agents and customers for new messages in conversations Customization: Add your brand identity and color, and customize the chat widget to make it your own Bots and Automation Do more with bots so your agents can concentrate on what only humans can do. Kompose: Make custom bots for your business with our no-code, GUI bot builder that uses Conversational AI. Bot Integration: Automate, be available 24*7 and accelerate your support by integrating AI-powered bots Pre-defined Bots: Integrate bots from Kommunicate’s gallery of smart bots to kickstart your support automation Custom Bots: Get custom automation workflows and bots made to tailor-fit your requirements. Bot-human Handoff: Easily take over conversations from the bot and hand it off to an agent at any point in time. Smart Rich Messaging: Use rich messages using buttons, cards, or lists for an exquisite support chat experience. All-in-one Support Accelerate your customer support with the power of all-in-one support platform. Frequently Asked Questions (FAQs): Create FAQs for generic and recurring customer queries and use them in the chat widget. Helpcenter: Your knowledgebase management suite to create FAQs and Articles, and serve them over a webpage Mailbox: Connect your support email to assign agents and reply to customer emails from one place Tags: Identify and filter the conversations better by assigning custom tags to the conversations. CSAT Rating and Feedback: Collect and analyze customer feedback by enabling customer satisfaction survey Conversation Transcripts: Send the transcripts of the conversations to your customers and team. Contact Management: Automatically fetch, edit, and add information about your visitors, leads, and customers. Conversation Routing: Select automatic or manual routing rules to assign conversations to your agents and bots Proactive Support: Send messages to visitors and customers for re-engagement, activation, and customer success. Team Roles: Manage your team, and assign roles and access permission level to each of your agents Integrations Connect your favorite apps and quickly move data to-and-fro from Kommunicate Zapier: Connect with over 2000+ apps and web services using no-code, easy to make workflows Facebook: Connect your Facebook page(s) to start reading and replying to the customer conversations from one place CRMs: Manage your contacts well using most love CRMs such as Zendesk and AgileCRM. Bot-builder Platforms: Integrate bots made using bot-builder platforms such as Dialogflow and Microsoft Bot Framework. Knowledge Base Management: Easily move your Helpdocs FAQs and Knowledge Base articles into chat using Kommunicate Contact Enrichment: Get to know the location, designation, and organization details of your users by using Clearbit. CMS: Hasslefree live chat for popular CMS such as WordPress, Squarespace, Wix, and Shopify Reports and Analytics Optimize your support efforts by tracking, measuring, reporting and analyzing the data Reporting Dashboard: Get a holistic view of your overall team performance using a powerful reporting dashboard. Bot Analytics: Analyze and measure how your chatbots are performing and optimize them for better performance Agent Wise Reports: Analyze and act upon each agent’s performance using granular agent wise reporting Optimize Support Metrics: Track and optimize essential support metrics such as response time and resolution time. Weekly Reports: Get automatically generated weekly progress reports delivered straight to your inbox. Downloadable Reports: Download complete reports in editable formats for sharing and your own data analysis Impeccable Tech Infrastructure Developer-friendly, secure and scalable tech infrastructure for businesses of all size Native SDKs: Integrate Kommunicate in your apps with powerful and customizable Android and iOS SDKs Hybrid SDKs: Powerful and easy-to-integrate Hybrid SDKs for platforms such as Ionic, PhoneGap, Flutter, and ReactNative. Dedicated Hosting: Take complete control of your data by choosing from shared, dedicated, and on-prem hosting. Platform APIs: Build customer support platform your own way using our Platform APIs made for enterprises. Agent Apps: Android and iOS apps for your agents to reply to the customer conversations on the go. GDPR Compliant: Top-notch security and privacy. Kommunicate is GDPR and other latest privacy laws compliant.	About Olark Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents. Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark live chat is the easiest way to boost sales, help solve issues and understand customers.	About Userlike Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process. To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time. Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary No key features associated with this application.	Summary Simple install: Just copy and paste an HTML snippet. Visitor details: Know who and what's going on your website. Transcripts: Every chat recorded for review. Chat ratings: Get instant feedback from customers. Reporting: Detailed, real-time reports. Simple, predictable pricing: Pay per agent, not on chat volume. Proactive chat: Directly or with targeted, automated rules. Automation: Speed up your workflow and engage more customers.	Summary Business tool integrations Mobile optimized Analytics Chat window customization Canned responses Operator groups Messaging-Integrations Proactive chat invitations
Pricing Start $40.00 2 user(s) / month Included in plan: Bot to human hand-off Grow $100.00 5 user(s) / month Included in plan: Ready to use templates Scale $400.00 10 user(s) / month Included in plan: Unlimited chat history	Pricing Credit card required: No Ultimate: $219 Month/15 operators. Platinum: $116 Month/8 operators. Gold: $44 Month/4 operators. Bronze: $15 Month/1 operator. 14 days free trial for any plan.	Pricing Free Free Included in plan: 1 Operator 1 Widget Unlimited conversations Website Messenger Team $90.00 1 user(s) / month Included in plan: 4 Widgets 4 Seats 2 Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access Corporate $290.00 1 user(s) / month Included in plan: 10 Widgets 10 Operators 4 Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access AI Automation Hub Chatbot Analytics Flex 1 user(s) / month Included in plan: 10+ Widgets 10+ Seats 4+ Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access AI Automation Hub Chatbot Analytics White label Advanced routing Professional onboarding Organizations Dedicated account manager
FAQs What is this service generally used for? Customer support automation* Customer support automation Does this service integrate with any other apps? Zapier Dialogflow Amazon lex Facebook Zendesk Agile CRM Pipedrive Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes What are some applications this service is commonly used in tandem with? Live chat Email Facebook Who are the main user groups of this service? Customer support agents What platforms does this service support? Web Mobile iOS Phonegap Ionic React Native Flutter	FAQs Who are the main user groups of this service? It is used by sales and support teams in large enterprises, mid size business, non profits, small business. What is this service generally used for? Olark is generally used for live chat customer support. What platforms does this service support? Mobile and desktop — iPhone, Android, Windows and Mac What are some applications this service is commonly used in tandem with? This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk. Does this service integrate with any other apps? Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment. Does this service offer an API? Olark live chat has an API available. Does this service offer multi-user capability (e.g. teams)? Chats can be transfered from one agent to another and they can set up groups. Does this service offer guides, tutorials and or customer support? They offer: FAQs, knowledge base, online support, phone support, video tutorials.	FAQs Does this service integrate with any other apps? Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include: * Pipedrive * Cloudflare * WordPress * Slack * Helpscout * MailChimp Who are the main user groups of this service? Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike. What is this service generally used for? Digital Customer Service Live Chat Support Messaging Support Lead Generation Service Automation Chatbot Support Does this service offer guides, tutorials and or customer support? We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube. Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 159	Vendor Information Founded: 2008 Based in: Ann Arbor Employees: 11-50 Likes: Followers: 6.59k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.44k
Other Who uses Kommunicate Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Olark Personal Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Userlike Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, German, French, Spanish, Portuguese, Italian, Dutch Regional Restrictions: No restrictions.