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About Kommunicate

The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support.

It is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.

Live Chat
Intelligent, user-friendly, and beautiful chat widget for your customer conversations.

Welcome Messages: Create custom and conditional Welcome Messages to greet your visitors automatically.

Away Messages: Always be present for customers even when your agents are offline by configuring Away Messages.

Greeting Messages: Pop up messages to greet your users automatically when they browse your website or apps.

Lead Collection: Never let a lead slip away and gather contact details by using in-chat Lead Collection forms.

Quick Replies: Set up instant responses for repetitive and common queries to reduce response time

Push Notifications: Set up interactive alerts for both your agents and customers for new messages in conversations

Customization: Add your brand identity and color, and customize the chat widget to make it your own

Bots and Automation
Do more with bots so your agents can concentrate on what only humans can do.

Kompose: Make custom bots for your business with our no-code, GUI bot builder that uses Conversational AI.

Bot Integration: Automate, be available 24*7 and accelerate your support by integrating AI-powered bots

Pre-defined Bots: Integrate bots from Kommunicate’s gallery of smart bots to kickstart your support automation

Custom Bots: Get custom automation workflows and bots made to tailor-fit your requirements.

Bot-human Handoff: Easily take over conversations from the bot and hand it off to an agent at any point in time.

Smart Rich Messaging: Use rich messages using buttons, cards, or lists for an exquisite support chat experience.

All-in-one Support
Accelerate your customer support with the power of all-in-one support platform.

Frequently Asked Questions (FAQs): Create FAQs for generic and recurring customer queries and use them in the chat widget.

Helpcenter: Your knowledgebase management suite to create FAQs and Articles, and serve them over a webpage

Mailbox: Connect your support email to assign agents and reply to customer emails from one place

Tags: Identify and filter the conversations better by assigning custom tags to the conversations.

CSAT Rating and Feedback: Collect and analyze customer feedback by enabling customer satisfaction survey

Conversation Transcripts: Send the transcripts of the conversations to your customers and team.

Contact Management: Automatically fetch, edit, and add information about your visitors, leads, and customers.

Conversation Routing: Select automatic or manual routing rules to assign conversations to your agents and bots

Proactive Support: Send messages to visitors and customers for re-engagement, activation, and customer success.

Team Roles: Manage your team, and assign roles and access permission level to each of your agents

Integrations
Connect your favorite apps and quickly move data to-and-fro from Kommunicate

Zapier: Connect with over 2000+ apps and web services using no-code, easy to make workflows

Facebook: Connect your Facebook page(s) to start reading and replying to the customer conversations from one place

CRMs: Manage your contacts well using most love CRMs such as Zendesk and AgileCRM.

Bot-builder Platforms: Integrate bots made using bot-builder platforms such as Dialogflow and Microsoft Bot Framework.

Knowledge Base Management: Easily move your Helpdocs FAQs and Knowledge Base articles into chat using Kommunicate

Contact Enrichment: Get to know the location, designation, and organization details of your users by using Clearbit.

CMS: Hasslefree live chat for popular CMS such as WordPress, Squarespace, Wix, and Shopify

Reports and Analytics
Optimize your support efforts by tracking, measuring, reporting and analyzing the data

Reporting Dashboard: Get a holistic view of your overall team performance using a powerful reporting dashboard.

Bot Analytics: Analyze and measure how your chatbots are performing and optimize them for better performance

Agent Wise Reports: Analyze and act upon each agent’s performance using granular agent wise reporting

Optimize Support Metrics: Track and optimize essential support metrics such as response time and resolution time.

Weekly Reports: Get automatically generated weekly progress reports delivered straight to your inbox.

Downloadable Reports: Download complete reports in editable formats for sharing and your own data analysis

Impeccable Tech Infrastructure
Developer-friendly, secure and scalable tech infrastructure for businesses of all size

Native SDKs: Integrate Kommunicate in your apps with powerful and customizable Android and iOS SDKs

Hybrid SDKs: Powerful and easy-to-integrate Hybrid SDKs for platforms such as Ionic, PhoneGap, Flutter, and ReactNative.

Dedicated Hosting: Take complete control of your data by choosing from shared, dedicated, and on-prem hosting.

Platform APIs: Build customer support platform your own way using our Platform APIs made for enterprises.

Agent Apps: Android and iOS apps for your agents to reply to the customer conversations on the go.

GDPR Compliant: Top-notch security and privacy. Kommunicate is GDPR and other latest privacy laws compliant.

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

  • Business tool integrations

  • Mobile optimized

  • Analytics

  • Chat window customization

  • Canned responses

  • Operator groups

  • Messaging-Integrations

  • Proactive chat invitations

Pricing

Start

$40.00
2 user(s) / month
Included in plan:
  • Bot to human hand-off

Grow

$100.00
5 user(s) / month
Included in plan:
  • Ready to use templates

Scale

$400.00
10 user(s) / month
Included in plan:
  • Unlimited chat history

Pricing

Free

Free
Included in plan:
  • 1 Operator
  • 1 Widget
  • Unlimited conversations
  • Website Messenger

Team

$90.00
1 user(s) / month
Included in plan:
  • 4 Widgets
  • 4 Seats
  • 2 Messaging Apps
  • All the core features
  • Unlimited conversations
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access

Corporate

$290.00
1 user(s) / month
Included in plan:
  • 10 Widgets
  • 10 Operators
  • 4 Messaging Apps
  • All the core features
  • Unlimited conversations
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access
  • AI Automation Hub
  • Chatbot
  • Analytics

Flex


1 user(s) / month
Included in plan:
  • 10+ Widgets
  • 10+ Seats
  • 4+ Messaging Apps
  • All the core features
  • Unlimited conversations
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access
  • AI Automation Hub
  • Chatbot
  • Analytics
  • White label
  • Advanced routing
  • Professional onboarding
  • Organizations
  • Dedicated account manager

FAQs

    What is this service generally used for?
  • Customer support automation* Customer support automation

  • Does this service integrate with any other apps?
  • Zapier
    Dialogflow
    Amazon lex
    Facebook
    Zendesk
    Agile CRM
    Pipedrive

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Live chat
    Email
    Facebook

  • Who are the main user groups of this service?
  • Customer support agents

  • What platforms does this service support?
    1. Web
    2. Mobile
    3. iOS
    4. Phonegap
    5. Ionic
    6. React Native
    7. Flutter

FAQs

    Does this service integrate with any other apps?
  • Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
    * Pipedrive
    * Cloudflare
    * WordPress
    * Slack
    * Helpscout
    * MailChimp

  • Who are the main user groups of this service?
  • Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

  • What is this service generally used for?
    • Digital Customer Service
    • Live Chat Support
    • Messaging Support
    • Lead Generation
    • Service Automation
    • Chatbot Support
  • Does this service offer guides, tutorials and or customer support?
  • We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
142

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
5.46k

Other

Who uses Kommunicate
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Userlike
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, German, French, Spanish, Portuguese, Italian, Dutch
Regional Restrictions:
No restrictions.

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