Compare Kommunicate vs Smartsupp

Kommunicate 10 Customer Chat	Smartsupp 9 Customer Chat
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Crozscore 87% what is this? User Happiness: 94% Press Buzz: 42% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 87% Press Buzz: 49% User Trend: interest rising
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About Kommunicate The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. It is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place. Live Chat Intelligent, user-friendly, and beautiful chat widget for your customer conversations. Welcome Messages: Create custom and conditional Welcome Messages to greet your visitors automatically. Away Messages: Always be present for customers even when your agents are offline by configuring Away Messages. Greeting Messages: Pop up messages to greet your users automatically when they browse your website or apps. Lead Collection: Never let a lead slip away and gather contact details by using in-chat Lead Collection forms. Quick Replies: Set up instant responses for repetitive and common queries to reduce response time Push Notifications: Set up interactive alerts for both your agents and customers for new messages in conversations Customization: Add your brand identity and color, and customize the chat widget to make it your own Bots and Automation Do more with bots so your agents can concentrate on what only humans can do. Kompose: Make custom bots for your business with our no-code, GUI bot builder that uses Conversational AI. Bot Integration: Automate, be available 24*7 and accelerate your support by integrating AI-powered bots Pre-defined Bots: Integrate bots from Kommunicate’s gallery of smart bots to kickstart your support automation Custom Bots: Get custom automation workflows and bots made to tailor-fit your requirements. Bot-human Handoff: Easily take over conversations from the bot and hand it off to an agent at any point in time. Smart Rich Messaging: Use rich messages using buttons, cards, or lists for an exquisite support chat experience. All-in-one Support Accelerate your customer support with the power of all-in-one support platform. Frequently Asked Questions (FAQs): Create FAQs for generic and recurring customer queries and use them in the chat widget. Helpcenter: Your knowledgebase management suite to create FAQs and Articles, and serve them over a webpage Mailbox: Connect your support email to assign agents and reply to customer emails from one place Tags: Identify and filter the conversations better by assigning custom tags to the conversations. CSAT Rating and Feedback: Collect and analyze customer feedback by enabling customer satisfaction survey Conversation Transcripts: Send the transcripts of the conversations to your customers and team. Contact Management: Automatically fetch, edit, and add information about your visitors, leads, and customers. Conversation Routing: Select automatic or manual routing rules to assign conversations to your agents and bots Proactive Support: Send messages to visitors and customers for re-engagement, activation, and customer success. Team Roles: Manage your team, and assign roles and access permission level to each of your agents Integrations Connect your favorite apps and quickly move data to-and-fro from Kommunicate Zapier: Connect with over 2000+ apps and web services using no-code, easy to make workflows Facebook: Connect your Facebook page(s) to start reading and replying to the customer conversations from one place CRMs: Manage your contacts well using most love CRMs such as Zendesk and AgileCRM. Bot-builder Platforms: Integrate bots made using bot-builder platforms such as Dialogflow and Microsoft Bot Framework. Knowledge Base Management: Easily move your Helpdocs FAQs and Knowledge Base articles into chat using Kommunicate Contact Enrichment: Get to know the location, designation, and organization details of your users by using Clearbit. CMS: Hasslefree live chat for popular CMS such as WordPress, Squarespace, Wix, and Shopify Reports and Analytics Optimize your support efforts by tracking, measuring, reporting and analyzing the data Reporting Dashboard: Get a holistic view of your overall team performance using a powerful reporting dashboard. Bot Analytics: Analyze and measure how your chatbots are performing and optimize them for better performance Agent Wise Reports: Analyze and act upon each agent’s performance using granular agent wise reporting Optimize Support Metrics: Track and optimize essential support metrics such as response time and resolution time. Weekly Reports: Get automatically generated weekly progress reports delivered straight to your inbox. Downloadable Reports: Download complete reports in editable formats for sharing and your own data analysis Impeccable Tech Infrastructure Developer-friendly, secure and scalable tech infrastructure for businesses of all size Native SDKs: Integrate Kommunicate in your apps with powerful and customizable Android and iOS SDKs Hybrid SDKs: Powerful and easy-to-integrate Hybrid SDKs for platforms such as Ionic, PhoneGap, Flutter, and ReactNative. Dedicated Hosting: Take complete control of your data by choosing from shared, dedicated, and on-prem hosting. Platform APIs: Build customer support platform your own way using our Platform APIs made for enterprises. Agent Apps: Android and iOS apps for your agents to reply to the customer conversations on the go. GDPR Compliant: Top-notch security and privacy. Kommunicate is GDPR and other latest privacy laws compliant.	About Smartsupp Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary No key features associated with this application.	Summary Answer visitors' questions instantly Improve customer relations Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics) Understand behavior of your customers
Pricing Start $40.00 2 user(s) / month Included in plan: Bot to human hand-off Grow $100.00 5 user(s) / month Included in plan: Ready to use templates Scale $400.00 10 user(s) / month Included in plan: Unlimited chat history	Pricing Starting from: $8.00/month Credit card required: No FREE : Free forever with unlimited number of agents STANDARD : €8 monthly per agent PRO : €19 monthly per agent
FAQs What is this service generally used for? Customer support automation* Customer support automation Does this service integrate with any other apps? Zapier Dialogflow Amazon lex Facebook Zendesk Agile CRM Pipedrive Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes What are some applications this service is commonly used in tandem with? Live chat Email Facebook Who are the main user groups of this service? Customer support agents What platforms does this service support? Web Mobile iOS Phonegap Ionic React Native Flutter	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 159	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 389
Other Who uses Kommunicate Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Smartsupp Freelance Startups SMEs Agencies Desktop Platforms: Web App Languages: English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian Regional Restrictions: No restrictions.