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The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support.
It is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.
Welcome Messages: Create custom and conditional Welcome Messages to greet your visitors automatically.
Away Messages: Always be present for customers even when your agents are offline by configuring Away Messages.
Greeting Messages: Pop up messages to greet your users automatically when they browse your website or apps.
Lead Collection: Never let a lead slip away and gather contact details by using in-chat Lead Collection forms.
Quick Replies: Set up instant responses for repetitive and common queries to reduce response time
Push Notifications: Set up interactive alerts for both your agents and customers for new messages in conversations
Customization: Add your brand identity and color, and customize the chat widget to make it your own
Bots and Automation
Kompose: Make custom bots for your business with our no-code, GUI bot builder that uses Conversational AI.
Bot Integration: Automate, be available 24*7 and accelerate your support by integrating AI-powered bots
Pre-defined Bots: Integrate bots from Kommunicate’s gallery of smart bots to kickstart your support automation
Custom Bots: Get custom automation workflows and bots made to tailor-fit your requirements.
Bot-human Handoff: Easily take over conversations from the bot and hand it off to an agent at any point in time.
Smart Rich Messaging: Use rich messages using buttons, cards, or lists for an exquisite support chat experience.
Frequently Asked Questions (FAQs): Create FAQs for generic and recurring customer queries and use them in the chat widget.
Helpcenter: Your knowledgebase management suite to create FAQs and Articles, and serve them over a webpage
Mailbox: Connect your support email to assign agents and reply to customer emails from one place
Tags: Identify and filter the conversations better by assigning custom tags to the conversations.
CSAT Rating and Feedback: Collect and analyze customer feedback by enabling customer satisfaction survey
Conversation Transcripts: Send the transcripts of the conversations to your customers and team.
Contact Management: Automatically fetch, edit, and add information about your visitors, leads, and customers.
Conversation Routing: Select automatic or manual routing rules to assign conversations to your agents and bots
Proactive Support: Send messages to visitors and customers for re-engagement, activation, and customer success.
Team Roles: Manage your team, and assign roles and access permission level to each of your agents
Zapier: Connect with over 2000+ apps and web services using no-code, easy to make workflows
Facebook: Connect your Facebook page(s) to start reading and replying to the customer conversations from one place
CRMs: Manage your contacts well using most love CRMs such as Zendesk and AgileCRM.
Bot-builder Platforms: Integrate bots made using bot-builder platforms such as Dialogflow and Microsoft Bot Framework.
Knowledge Base Management: Easily move your Helpdocs FAQs and Knowledge Base articles into chat using Kommunicate
Contact Enrichment: Get to know the location, designation, and organization details of your users by using Clearbit.
CMS: Hasslefree live chat for popular CMS such as WordPress, Squarespace, Wix, and Shopify
Reports and Analytics
Reporting Dashboard: Get a holistic view of your overall team performance using a powerful reporting dashboard.
Bot Analytics: Analyze and measure how your chatbots are performing and optimize them for better performance
Agent Wise Reports: Analyze and act upon each agent’s performance using granular agent wise reporting
Optimize Support Metrics: Track and optimize essential support metrics such as response time and resolution time.
Weekly Reports: Get automatically generated weekly progress reports delivered straight to your inbox.
Downloadable Reports: Download complete reports in editable formats for sharing and your own data analysis
Impeccable Tech Infrastructure
Native SDKs: Integrate Kommunicate in your apps with powerful and customizable Android and iOS SDKs
Hybrid SDKs: Powerful and easy-to-integrate Hybrid SDKs for platforms such as Ionic, PhoneGap, Flutter, and ReactNative.
Dedicated Hosting: Take complete control of your data by choosing from shared, dedicated, and on-prem hosting.
Platform APIs: Build customer support platform your own way using our Platform APIs made for enterprises.
Agent Apps: Android and iOS apps for your agents to reply to the customer conversations on the go.
GDPR Compliant: Top-notch security and privacy. Kommunicate is GDPR and other latest privacy laws compliant.
2 user(s) / month
Included in plan:
5 user(s) / month
Included in plan:
10 user(s) / month
Included in plan:
OtherWho uses Kommunicate