Service Management Software... Redefined
A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL)
KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management.
KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.
Knowledge Management
KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team.
Help Desk
KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues.
Administration
KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding.
Service Catalog
KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle.
Service Level Management
Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.
About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Pricing
Starting from: $42.00/month
Credit card required: No
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
FAQs
No FAQs associated with this application.
FAQs
Does this service integrate with any other apps?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Who are the main user groups of this service?
The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.
Does this service offer guides, tutorials and or customer support?
Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
What is this service generally used for?
A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.
Does this service offer an API?
Yes, the Vivantio does offer an API
What platforms does this service support?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Does this service offer multi-user capability (e.g. teams)?
Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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