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About KnowledgeDeskService Management Software... Redefined KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.
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About HaloITSMHaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications. HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords. |
About 4me4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. Supported processes The 4me service provides support for the following processes:
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:
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PricingSubscription
$49.00
1 user(s) / month Included in plan:
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PricingPremium
$59.99
1 user(s) / month Included in plan:
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OtherWho uses KnowledgeDesk
English
Regional Restrictions:
No restrictions.
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OtherWho uses HaloITSM
English, German, French, Italian, Dutch, Polish
Regional Restrictions:
No regional restrictions
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OtherWho uses 4me
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option
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