About KnowledgeDesk
Service Management Software... Redefined
A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL)
KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management.
KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.
Knowledge Management
KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team. Help Desk
KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues. Administration
KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding. Service Catalog
KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle. Service Level Management
Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.
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About Freshservice
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.
Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness.
With Freshservice, you get:
IT Service Management
Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform.
IT Operations Management
Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services.
New-Gen Project Management
Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results.
Enterprise Service Management
Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services.
IT Asset Management
Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
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FAQs
No FAQs associated with this application.
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FAQs
Who are the main user groups of this service?
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The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
What is this service generally used for?
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Freshservice is used as a cloud-based ITIL service desk solution.
What platforms does this service support?
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Online & native mobile apps.
Does this service integrate with any other apps?
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Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Does this service offer an API?
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Freshservice ServiceDesk has an API available for use.
What are some applications this service is commonly used in tandem with?
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It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
Does this service offer guides, tutorials and or customer support?
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It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Other
Who uses KnowledgeDesk
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other
Who uses Freshservice
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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