Compare KnowledgeDesk vs Feedio

KnowledgeDesk 0 IT Service Management (ITSM)	Feedio 0 IT Service Management (ITSM)
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Crozscore 51% what is this? Press Buzz: 24%	Crozscore 73% what is this? Press Buzz: 35% User Trend: interest falling
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About KnowledgeDesk Service Management Software... Redefined A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL) KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management. KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use. Knowledge Management KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team. Help Desk KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues. Administration KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding. Service Catalog KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle. Service Level Management Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.	About Feedio Feedio is a tool that allows you to manage and collect customer requirements. It helps you to build an accurate product roadmap and work with your clients in a transparent manner. By creating a centralized forum for all requests, product owners can: - Easily collect feature requests, manage feedbacks centrally, keep everyone engaged with product updates. It’s a simple way to gather feedback and generate new ideas from users. Features like : * Customisable Board Integration with website widgets Status update notifications Voting option for roadmap prioritization Stay up to date on your product features. Receive detailed notification whenever you ship something. Try your hands on Feedio to build better products by surfacing the most relevant user feedback.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary No key features associated with this application.

FAQs No FAQs associated with this application.	FAQs Does this service offer an API? no What platforms does this service support? no Does this service offer guides, tutorials and or customer support? yes Who are the main user groups of this service? CXO's ,product managers What are some applications this service is commonly used in tandem with? Monday, product plan, Intercomm,Github Does this service offer multi-user capability (e.g. teams)? yes What is this service generally used for? Feedback management Does this service integrate with any other apps? Monday.com, Github
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 695
Other Who uses KnowledgeDesk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Feedio Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: no