Compare KnowledgeDesk vs Alloy Navigator

KnowledgeDesk 0 IT Service Management (ITSM)	Alloy Navigator 30 IT Service Management (ITSM)
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Crozscore 51% what is this? Press Buzz: 24%	Crozscore 86% what is this? User Happiness: 90% Press Buzz: 38% User Trend: interest falling
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About KnowledgeDesk Service Management Software... Redefined A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL) KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management. KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use. Knowledge Management KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team. Help Desk KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues. Administration KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding. Service Catalog KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle. Service Level Management Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.	About Alloy Navigator Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers. Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information. One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools. Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it. Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
	Pricing Explorer - for 1-3 technicians $19.00 1 user(s) / month Included in plan: Ticketing Change Management Approvals Knowledge Base Customer Portal Asset Management Software Licencing Purchasing & Contracts Workflow Automation Network Discovery Interactive Network Map Express - for 4+ technicians $49.00 1 user(s) / month Included in plan: Ticketing Change Management Approvals Knowledge Base Customer Portal Asset Management Software Licensing Purchasing & Contracts Workflow Automation Network Discovery for 4+ technicians Interactive Network Map Enterprise - for large organizations $79.00 1 user(s) / month Included in plan: Everything in Express plus... ITIL Projects Service Management Service Catalog SLA Management Multi-stage Approvals Stock Room Management Consumables Multiple Dashboards Custom Forms Advanced Workflow Automation
FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers. What are some applications this service is commonly used in tandem with? N/A. Does this service offer multi-user capability (e.g. teams)? Yes, Alloy Navigator offer multi-user accounts. Does this service offer an API? Yes. Does this service integrate with any other apps? We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications. Who are the main user groups of this service? Small Business Mid-Size Business Large Enterprises Public Administrations Non Profits Freelancers What is this service generally used for? Alloy Navigator is used to streamline and improve the efficiency of IT processes and services. What platforms does this service support? Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 364
Other Who uses KnowledgeDesk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Alloy Navigator Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: Chinese, English, French, German, Italian, Portuguese, Russian, Spanish Regional Restrictions: No restrictions.