About KnowledgeDesk
Service Management Software... Redefined
A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL)
KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management.
KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.
Knowledge Management
KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team. Help Desk
KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues. Administration
KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding. Service Catalog
KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle. Service Level Management
Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.
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About HaloITSM
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
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About 4me
4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Supported processes
The 4me service provides support for the following processes:
- Service portfolio & catalog management
- Service level management
- Service asset & configuration management
- Incident management
- Request fulfillment
- Knowledge management
- Problem management
- Change management
- Release & deployment management
- Project management
- Portfolio management
- Time tracking
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:
- Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
- Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers
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FAQs
No FAQs associated with this application.
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FAQs
No FAQs associated with this application.
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FAQs
Does this service integrate with any other apps?
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- Integration with Identity Providers via SAML V2.0 and SCIM
- Integration with asset discovery tools as NextThink and Microsoft SCCM
- Integration with monitoring systems
- Intergation with other service management systems
What is this service generally used for?
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To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management
Does this service offer guides, tutorials and or customer support?
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Yes, 4me offers excellent support based on very stringent resolution and availability SLAs
Who are the main user groups of this service?
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- The IT, Security, HR, Legal and Facilities departments of enterprises
- MSP's - Managed Service Providers for customer support
What platforms does this service support?
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It is a SaaS (Software as a Service), available in the cloud
Does this service offer an API?
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Yes, the APIs are documented on the 4me developer website
What are some applications this service is commonly used in tandem with?
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Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager
Does this service offer multi-user capability (e.g. teams)?
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Yes
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Other
Who uses KnowledgeDesk
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other
Who uses HaloITSM
- Startups
- SMEs
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
- iOS
- Android
- WinPhone
- Blackberry
Languages:
English, German, French, Italian, Dutch, Polish
Regional Restrictions:
No regional restrictions
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Other
Who uses 4me
Desktop Platforms:
Languages:
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option
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