Compare Knowlarity vs Versature vs ExpertusONE LMS

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Software Description:

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.

Software Description:

Versature is a provider of SaaS-based unified communications solutions for Canadian businesses. With an exclusive focus on cloud-based VoIP services and call analytics, Versature delivers the highest quality phone systems, an intuitive feature set, superior enterprise integrations and in-depth call analytics to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the best solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

  • Local Area Codes
  • Advanced Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centres
  • Disaster Recovery
  • Integrations with Leading SaaS Technology
  • Mobile App

Call Control Features

  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return

Administration Features

  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History Short and Long-Term Call Recording*

System Integrations

  • Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
  • Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
  • Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
  • Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
  • Office 365 - With a single click, make a phone call from any number found in an email message, contact, calendar invite, document, or spreadsheet (viewed from your Google Chrome browser).
  • Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
  • blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
  • Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.

Insights

Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Software Description:

ExpertusONE is a powerful and intuitive LMS for training any audience in your ecosystem. The enterprise-class ExpertusONE LMS engages and empowers learners and admins, enhances learning effectiveness and enables distributed learning at scale.

Optimized for learning, the ExpertusONE LMS is built on a modern, cloud architecture for continued innovation:

-Train multiple audiences with the benefits of advanced mobile, gamification, social collaboration, meetings and eCommerce built in

-Automate learning administration using dynamic Groups

-Centralize all learning from microlearning to eLearning, video and webinars, and use real-time learning data to make better decisions

-Extend learning with your Salesforce CRM and other systems using the ExpertusONE App and API library

Features:

  • Call Disposition
  • Call Tracking
  • Softphone
  • Analytics
  • API
  • CRM Integration

Features:

  • Softphone
  • Call Disposition
  • Call Tracking
  • Data Visualization
  • Notifications
  • Email Integration
  • Contact Management
  • External Integrations
  • Multi-User
  • API

Features:

  • Class Management
  • Analytics
  • API
  • Corporate/Business
  • Employee Onboarding
  • Employee Training
  • Gamification
  • Video
  • Video Courses

Summary:

  • Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

  • Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

  • Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

  • Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

  • SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

  • Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.

Summary:

    No key features associated with this application.

Summary:

  • ExpertusONE Mobile - Full-featured Mobile LMS App for Apple iOS and Android

  • Salesforce Integration - Seamless LMS integration with Salesforce

  • ExpertusONE Insights - Powerful Reporting Engine for real-time or on-demand analytics

  • Gamification - Engage and motivate learning behavior

  • eCommerce - Advanced, easy-to-use eCommerce system

  • ExpertusONE Meetings - Virtual Conferencing... built in

  • ExpertusONE API - Industry's best and broadest REST API library

  • ExpertusONE Content - Game-changing eLearning content

Pricing:

  • Credit card required: No
  • Free: for 1 user
    Basic: $14.20/month for 2 users
    Advanced: $26/month for 4 users
    Premium: $52.90/month for 6 users
    Enterprise: Pricing on request.

Essentials

$29.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Free Local Calling
  • 2500 Toll-Free Minutes

Professional

$34.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge
  • 5,000 Toll-Free Minutes

Enterprise

$44.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge + 1000 Minutes

Pricing:

  • Credit card required: No
  • ExpertusONE LMS is offered on a subscription based pricing model. Please contact Expertus for pricing.

FAQs:

    Who are the main user groups of this service?
  • Knowlarity loves working with enterprises and startups in emerging markets.

  • What is this service generally used for?
  • It is generally used for a cloud telephony.

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with various CRM systems.

  • Does this service integrate with any other apps?
  • Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.

  • Does this service offer an API?
  • Their API is based on REST principles, so it’s very easy to write and test applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • It allows Multi-Agent Access.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: blog, knowledge base, phone support, and email support.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • The ExpertusONE LMS is ideally suited for training multiple audiences in and outside of corporate enterprises. With an open API library, it also extends learning to Salesforce and other systems.

  • What are some applications this service is commonly used in tandem with?
  • ExpertusONE offers built-in reporting, gamification, virtual conferencing, and eCommerce.

  • What platforms does this service support?
  • ExpertusONE LMS supports the following mobile devices: Android, iPhone, iPad, Mobile Web App

  • Does this service offer an API?
  • Using our REST APIs, ExpertusONE offers the industry's best integration library. All LMS functionality can be easily implemented or reused by other systems such as Salesforce, Workday HCM and many others.

  • Does this service offer multi-user capability (e.g. teams)?
  • ExpertusONE LMS lets organizations train multiple audiences including their workforce, sales teams, customers and channel partners.

  • Does this service integrate with any other apps?
  • Using our REST APIs, ExpertusONE offers the industry's best integration library. All LMS functionality can be easily implemented or reused by other systems such as Salesforce, Workday HCM and many others.

  • Does this service offer guides, tutorials and or customer support?
  • ExpertusONE LMS offers support options such as FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, and personal access to an LMS Specialist.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
1.44k

Publisher:

Founded:
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Based in:
Santa Clara
Employees:
501-1000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Versature
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, French
Regional Restrictions:
Versature services businesses based out of Canada, however we can provide local U.S. phone numbers for regional presence.

Other:

Who uses ExpertusONE LMS
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
Regional Restrictions:
No restrictions.
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