Compare KnoBis vs REVE Chat

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14%
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Software Description:

KnoBis is a knowledge base software that allows companies to capture and organise knowledge generated in teams, and make it shareable and accessible to those who need them. It boosts employee productivity and its social elements fuel employee engagement.

We understand knowledge is created not just in the form of documents and long form articles but also in conversations. KnoBis allows you to capture knowledge, whether they be in any form, and make it accessible at your place of choice, e.g. your Slack channel. Common use cases of KnoBis include sales enablement (knowledge base for sales teams) and customer support enablement (knowledge base for support teams & customer self support).

KnoBis also has a deep integration with Slack that allows Slack users to capture and access knowledge right from their Slack channels.

Software Description:

REVE Chat is a multi-channel cloud based live chat software for offering instant assistance to your website visitors. Businesses can also engage with their customers on social media channels through Facebook and Viber Messaging.

It also offers several advanced features like Voice/Video Chat, Department Management, Auto Triggers, Visitor Analytics and Queuing to provide better customer service and boost sales conversions.

REVE Chat allows your business to fully customize the chat experience to suit your brand and personalize every customer interaction.

Benefits:

  • Improved sales conversions: REVE Chat enables the website visitor to chat with your support representative itself in the website for any kind of assistance. You never know, after that he or she may opt for your service which may increase sales.

  • Live chat in real-time: Real-time live conversation in the website itself can assist your customers with any kind of queries or information regarding your offerings.

  • Reduction in service cost: REVE Chat enables each of your agents to chat with multiple website visitors at one time. Apart from that, total time per interaction is also very less which reduces the necessity of extra agents.

  • Receive valuable customer feedback: It helps you to receive valuable customer feedback during and after the live support sessions which will help your company to focus on the satisfaction and requirements of customers.

  • Improved customer service: It improves the efficiency of your support team to offer real-time support in the same way your customers want.

  • Track your website visitors at ease: REVE Chat enables you to keep track on your website visitors. You can get detailed information about each of your website visitors before initiating the chat session.

Features:

  • Google Apps Integration
  • Data Import
  • External Integrations
  • History/Version Control
  • Multi-User
  • Project Management
  • Notifications
  • File Sharing
  • Document Comparison
  • Email Integration
  • File Transfer
  • API

Features:

  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Summary:

  • Capture knowledge in any format

  • Powerful search with the ability to search through documents

  • Configurable taxonomy and user role management

  • In built content health monitoring engine

  • Built in versioning system along with in-browser experience to read article attachments

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes, it is supported by Open APIs

  • What are some applications this service is commonly used in tandem with?
  • Slack
    Sales CRM
    Customer Support /Help desk software

  • What platforms does this service support? (e.g. native mobile apps)
  • Web App

  • What is this service generally used for?
  • Capture and manage knowledge generated in teams so that it can be accessed by others.

  • Who are the main user groups of this service?
  • Medium to large size companies
    Slack users
    Sales and customer support teams

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
280

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.59k
Followers:

Other:

Who uses KnoBis
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Regional Restrictions:
No restrictions.

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