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About KnoBis

KnoBis is a knowledge base software that allows companies to capture and organise knowledge generated in teams, and make it shareable and accessible to those who need them. It boosts employee productivity and its social elements fuel employee engagement.

We understand knowledge is created not just in the form of documents and long form articles but also in conversations. KnoBis allows you to capture knowledge, whether they be in any form, and make it accessible at your place of choice, e.g. your Slack channel. Common use cases of KnoBis include sales enablement (knowledge base for sales teams) and customer support enablement (knowledge base for support teams & customer self support).

KnoBis also has a deep integration with Slack that allows Slack users to capture and access knowledge right from their Slack channels.

About ProProfs Knowledge Base

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

About Knowmax

Knowmax is a knowledge management software that takes care of all customer queries with easy to find knowledge capabilities. Features like Decision Tree Software, Picture Guides, Knowledge Base, AI chatbots, and Augmented Reality make customer service easier and interactive for CX teams.

Knowmax can is also a self-service platform when deployed at digital channels and customers can find the answers by themself. This helps in reducing OPEX cost.

Features

  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Capture knowledge in any format

  • Powerful search with the ability to search through documents

  • Configurable taxonomy and user role management

  • In built content health monitoring engine

  • Built in versioning system along with in-browser experience to read article attachments

Summary

    No key features associated with this application.

Summary

  • Decision Tree Software

  • Pictorial Guides

  • Knowledge base

  • AI Chatbot

  • Learning Management System

  • Augmented Reality

  • Digital Adoption Platform

  • Multilingual

  • Reduce AHT

  • Improve FCR

Pricing

FREE

Free
Included in plan:
  • 20 pages
  • 1 Authors
  • Professional Templates
  • 1 Knowledgebases, Manuals & Docs
  • Public Views

ESSENTIALS

$6.00
20 Pages/month
Included in plan:
  • Up to 500 Pages
  • Unlimited Public Views
  • 1 Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • 1 Authors
  • Reports & Analytics
  • Help Widget
  • Basic Integrations
  • Premium Customer Support
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)

PREMIUM

$12.00
20 Pages/month
Included in plan:
  • Unlimited pages
  • Unlimited Public Views
  • Unlimited Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • Unlimited Authors
  • Unlimited Private Sites
  • Unlimited Staff Users
  • Reports & Analytics
  • Basic Integrations
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)
  • Roles & Collaboration
  • Unlimited Groups & Teams
  • Merge Tags & Content Snippets
  • Advanced Reports & Analytics
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • Import Sites
  • Single Sourcing
  • Advanced Help Widget
  • Single-Sign-On, SAML
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Advanced Integrations
  • Premium Customer Support

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes, it is supported by Open APIs

  • What are some applications this service is commonly used in tandem with?
  • Slack
    Sales CRM
    Customer Support /Help desk software

  • What platforms does this service support?
  • Web App

  • What is this service generally used for?
  • Capture and manage knowledge generated in teams so that it can be accessed by others.

  • Who are the main user groups of this service?
  • Medium to large size companies
    Slack users
    Sales and customer support teams

FAQs

    What are some applications this service is commonly used in tandem with?
  • It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.

  • Does this service offer an API?
  • Yes, the tool provides API integration.

  • What is this service generally used for?
  • It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.

  • What platforms does this service support?
  • It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.

  • Does this service integrate with any other apps?
  • The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.

  • Who are the main user groups of this service?
  • Small companies, as well as large enterprises, can use this service.

  • Does this service offer guides, tutorials and or customer support?
  • It provides a comprehensive help center with how-to guides and tutorials for customer support.

FAQs

    What platforms does this service support?
  • This support CRMs (Zendesk, Salesforce, Freshdesk and more)
    This can be integrated with 3rd party applications like chatbots and Apps

  • Does this service offer an API?
  • Yes

  • What is this service generally used for?
  • To provide better customer service, customer engagements, and improve customer service.
    Training employees

  • Does this service integrate with any other apps?
  • This support CRMs (Zendesk, Salesforce, Freshdesk and more)
    This can be integrated with 3rd party applications like chatbots and Apps

  • Who are the main user groups of this service?
    • CX teams (At Call Centers)
    • Customer (Self-service)
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

Vendor Information

Founded:
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Employees:
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Likes:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses KnoBis
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ProProfs Knowledge Base
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Arabic, Danish, English, French, Indonesian, German, Portuguese, Finnish, Italian, Japanese, Korean, Polish, Czech, Russian
Regional Restrictions:
No restrictions.

Other

Who uses Knowmax
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, English, Spanish, French
Regional Restrictions:
No restrictions.
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