Compare KloudGin vs ServiceMax vs ClickSoftware

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Crozscore:

72%
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28%
interest falling

Crozscore:

88%
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90%
42%
interest falling

Crozscore:

83%
what is this?
90%
42%
interest falling
KloudGin screenshot view 2 more ServiceMax screenshot view 5 more ClickSoftware screenshot view 4 more

Software Description:

KloudGin is a next-generation cloud ERP mobile-first solution that brings quoting, contracts, case management, work order management, field service, scheduling, routing, inventory management, asset management, purchasing, business intelligence and analytics into a single out-of-the-box solution that leverages corporate data where it lies, so that company-wide deployment can be done in as little as 4 weeks. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and provides the right amount of data 24x7 to executives, field service, employees and customers based on log-in. Every organization's workflows are configured to meet the needs of the operation. Business process automation is enabled through machine learning, which learns the patterns of the business and automates sales, service, ordering of parts at the right time with the required approvals. IoT and M2M device signals can also be integrated to automate service calls prior to hard downs. KloudGin comes with a full multi-media suite that includes bar code scanning, voice recordings, photos, videos, e-signature, video-calling, instant messaging and more.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Features:

  • Third-Party Plugins/Add-Ons
  • SAP Integration
  • Expense Tracking
  • Data Visualization
  • Budgeting
  • Forecasting
  • Dashboard
  • Calendar Management
  • Scheduling
  • Route Optimization
  • Click-to-Dial
  • Supplier Management
  • Inventory Tracking
  • Customer Management
  • External Integrations
  • Lead Management
  • Notifications
  • Multi-User
  • Travel Management
  • Project Management
  • Contact Management
  • Data Import
  • Data Export
  • API

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Summary:

  • KloudGin provides a full Service-to-Cash ERP suite that allows organizations to digitize and mobile enable their operations in 4-6 weeks.

  • KloudGin enables all users to access the data they need to perform all business transactions using a native mobile application that is available on any device, anywhere.

  • With KloudGin's full BI and Analytics tools, business leaders can access the performance and profitability metrics they need to make intelligent business decisions.

  • KloudGin accesses your business data where it resides via web services and APIs, allowing customers to deploy in 2-4 weeks.

  • KloudGin provides industry best-practice workflows that include quoting, contracting, work order management, scheduling, routing, purchasing, inventory and asset management, time clocking and business intelligence.

  • Customers can access their billing histories, repair and asset histories, can schedule service calls, access manuals/videos and video chat with experts using KloudGin's Connected Customer App.

  • Work sites and assets can be geo-fenced, allowing management to see where all employees and critical equipment is located on a map. Time clocking can be automated when an employee enters the geo-fenced area.

  • Inventory stocks are managed on trucks, warehouses and customer sites using bar-code scanning. When inventory falls below a certain threshold, purchase orders are automatically generated.

  • KloudGin integrates with any financial and payroll system, as well as any backend customer care, CRM, ESRI or LIMS systems.

  • Quotes and contracts can be generated within KloudGin, including SLAs for service, warranties and repairs. Preventive maintenance can be scheduled automatically so that all SLAs and warranties are uphold.

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer support comes standard with KloudGin. Training and guides are configured for each customer presented to users. KloudGin uses a "Train-the-Trainer" model of training, providing full support and user guides prior to go-live.

  • Does this service integrate with any other apps?
  • KloudGin integrates out-of-the-box with SalesForce, Sugar CRM, AWS, Arc GIS, ESRI, Google Maps, Apple Maps, Service Now, Excel, IBM AS400, Hadoop, Oracle DB, MySQL, Teradata, Amazon Redshift, Amazon DB2, MongoDB, Hive, Tableau, Amazon EMR, Amazon S3, Amazon RDS, Oracle Fusion Middleware, SOA, SCADA, Web Services, Sharepoint, Dropbox, Box, Yammer, Skype, Facetime, Jabber, Google Docs, Google Analytics, YouTube, GoTo Meeting, WebEx, LDAP, SAML, Good, Airwatch, ActiveDirectory, Okta, and many more. KloudGin guarantees integrations with mission-critical data sources.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. KloudGin's licensing enables each user to access the data and workflows that they need to perform their daily work in an optimized manner. Every role within an organization is configured so that the workflows maximize work completed, provide dashboards with mission-critical reports and capture data digitally throughout the day so that new insights may be gleaned.

  • Does this service offer an API?
  • Yes. KloudGin has an open REST API that enables connections to homegrown and commercially available applications.

  • What are some applications this service is commonly used in tandem with?
  • The KloudGin platform was designed to integrate with all customer's source data without moving the data from the enterprise applications. Current customers connect to applications such as ESRI, Customer Care and Billing applications, existing Inventory Management systems, existing Asset Management systems, Peoplesoft, Payroll systems, Expense Management Systems, Financial Systems such as Oracle, SAP, Intacct, NetSuite, Sage, Quickbooks, Intuit, etc.

  • What platforms does this service support?
  • KloudGin is a cloud-based platform integrates with more than 55 out-of-the-box enterprise solutions. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and is accessible via HTML5 web browsers. KloudGin's native mobile app enables anyone with log-in credentials to access the data that they need.

    1. Customers can access their billing, warranty or service history, book an appointment or video call Customer Service, see when the crew or technician will arrive and see the technician's ID/photo from the app
    2. Executives can access labor, profitability, on-hand inventory expenses and make resource optimization decisions from the app
    3. Dispatch or Back Office can dynamically schedule work or repairs shortening arrival windows to 1 hour, route crews, see all workers on a map, track inventory and assets on a plant floor or in the field, approve POs, optimize labor.
    4. Field and Plant workers can use the app to receive and route to appointments, maintain their inventory and assets in the field, capturing data such as videos, photos, e-signatures, bar codes in the field.

  • What is this service generally used for?
  • KloudGin Intelligent Field Service and Asset Cloud is a cloud-based mobile-first ERP solution that provides a platform to optimize operations, including quotations, building service contracts, preventive maintenance, warranty management, inventory management, asset management, work order and case management, scheduling, routing, mobile field service, purchasing, BI/Analytics and Connected Customer, all from a native mobile app with full off-line capabilities.. KloudGin integrates with any financial solution, providing a full ERP suite.

  • Who are the main user groups of this service?
  • Executives, COO, CFO, Operations, Sales, Dispatchers, Field Crews, Field Technicians, Equipment Technicians, Manufacturing Plant Operators, Manufacturers, Facilities Maintenance, Repair Technicians, Field Agents, Sub-Contractors, Customers.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
Followers:

Other:

Who uses KloudGin
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
USA, Canada, Europe

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Japanese, Italian, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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