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About Klaus

Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack.
For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.

With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

  • Customizable rating categories with weighting

  • Slack integration for delivering reviews

  • Agent coaching

  • Customizable scorecard

Pricing

Free

Free
Included in plan:
  • Up to 10 conversation reviews per week
  • Full-featured

Paid

$13.00
1 user(s) / month
Included in plan:
  • Unlimited reviews
  • Create sophisticated filters to find conversations for review
  • Connect to your customer support software
  • Set and track goals for number of reviews
  • Email notifications and reports
  • Roles for different review setups (peer review, review by manager, etc.)
  • A fancy dashboard and data exports
  • Customizable rating categories with weighting

FAQs

    Does this service integrate with any other apps?
    • Slack
    • Zendesk
    • Help Scout
    • Freshdesk
    • Aircall
    • Intercom
    • Drift
    • Kustomer
    • Kayako
    • LiveAgent
    • LiveChat
    • Wix
    • Salesforce
  • What are some applications this service is commonly used in tandem with?
  • Popular help desk platforms like:

    • Zendesk
    • Help Scout
    • Freshdesk
    • Aircall
    • Intercom
    • Drift
    • Kustomer
    • Kayako
    • LiveAgent
    • LiveChat
    • Wix
    • Salesforce
  • Does this service offer guides, tutorials and or customer support?
  • Customer support and extensive Knowledge Base

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • Customer support teams looking to improve their service quality

  • What is this service generally used for?
  • Customer service quality assurance and conversation reviews

Vendor Information

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Who uses Klaus
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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