Compare Kickserv vs Zendesk vs CakeHR

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Crozscore:

86%
what is this?
90%
30%
interest falling

Crozscore:

86%
what is this?
79%
65%
interest rising

Crozscore:

89%
what is this?
90%
41%
interest rising
Kickserv screenshot view 4 more Zendesk screenshot view 2 more CakeHR screenshot view 5 more

Software Description:

KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Software Description:

CakeHR is an award-winning Human Resource management solution that focuses on simplicity.

It cuts HR overheads and is one of the most highly recommended suites for SMEs.

CakeHR brings a lot to the table. It has a user-friendly interface and easy navigation which together boost adoption. Further CakeHR couples 360 feedback, goal tracking and expense overviews with employee scheduling.

CakeHR directly reduces email back and forth and increases organizational clarity with the roles Directory and visual hierarchy charts.

Employees can also manage their leaves and tasks on the go with Android and iOS applications.

DIFFERENTIATORS:

  1. Easy to use
  2. Very graphic
  3. Great to navigate
  4. There's a mobile app (iOS & Android)
  5. Feature set that will meet your needs
  6. Award-winning software and HR blog

Features:

  • Billing/Invoicing
  • History/Version Control
  • Payroll
  • Scheduling
  • Customer Management
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management
  • Payment Processor

Features:

  • Chat
  • Customer Management
  • Email Integration

Features:

  • Time Management
  • Employee Engagement
  • Scheduling
  • Timesheets
  • Feedback Management
  • Expense Tracking
  • 360 Degree Feedback
  • API
  • Onboarding
  • Notifications
  • Password & Access Management
  • Vacation Calendar
  • Multi-User
  • Google Apps Integration
  • Employee Onboarding
  • Employee Database
  • Email Integration
  • Data Import
  • Data Export
  • Calendar Management
  • Attendance Tracking
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Dashboard
  • Gantt Charts
  • Forecasting

Summary:

  • Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.

  • Detailed Reporting: Using predefined reports, or making own custom reports.

  • Dynamic Calendar: It can help teams plan for even the most complex schedules.

  • Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.

  • Customer Tracking: From contact information to sales, job, and invoice history.

  • Sales & Estimates: Tracks all user's prospects and estimates easily.

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Summary:

  • Self-service & Leave management

  • Scheduling & Timesheets

  • Performance Management

  • Onboarding & Offboarding

  • Employee Directory & Database

  • Asset Management

  • Expenses Management

  • Reports & Analytics

Pricing:

  • Credit card required: N/A
  • Lite: $26 /month up to 2 users
    Basic: $44 /month up to 5 users
    Standard: $89 /month up to 10 users
    Pro: $134 /month up to 20 users
    QuickBooks® 2-way Sync: Online or Desktop $10/month
    14 day free trial

Pricing:

  • Starting from: $3.30/month
  • Credit card required: N/A
  • Get 2 months FREE for annual prepaid!

Per User Per Month

$3.30
1 user(s) / month
Included in plan:
  • Leave Management
  • Scheduling and Timesheets
  • Performance Appraisal
  • Onboarding & Off-boarding
  • Centralised Employee Directory and Database
  • Organisational Chart
  • Native Mobile Apps
  • Recruitment Management (soon!)

FAQs:

    Who are the main user groups of this service?
  • Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

  • What is this service generally used for?
  • It is used for field service management.

  • What platforms does this service support?
  • Platforms: Web-based on Windows and Mac, iPhone-iPad, Windows Phone, Mobile Web App.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with QuickBooks.

  • Does this service integrate with any other apps?
  • They have a seamless 2-way Quickbooks integration with no double entry.

  • Does this service offer an API?
  • Yes, they offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
    • WEB
    • iOS
    • Android
    • Samsung Knox
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes!

  • Does this service offer guides, tutorials and or customer support?
  • Yes!

  • Does this service offer an API?
  • Yes!

  • What are some applications this service is commonly used in tandem with?
    • Slack
    • Google apps
    • Google Calendar
    • MS Outlook
    • iCal
  • What is this service generally used for?
  • HR management.

  • Does this service integrate with any other apps?
  • Yes!

  • Who are the main user groups of this service?
  • Employees, business owners, C-suite executives, HR managers and execs.

Publisher:

Founded:
2006
Based in:
Mill Valley
Employees:
11-50
Likes:
Followers:
360

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:
73.5k

Publisher:

Founded:
-
Based in:
London
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses CakeHR
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian, Czech, Polish, Latvian, Estonian
Regional Restrictions:
No restrictions.
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