Compare Kickserv vs Zendesk vs uTRAC Online

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Crozscore:

81%
what is this?
94%
31%
no significant changes

Crozscore:

85%
what is this?
78%
66%
interest rising

Crozscore:

51%
what is this?
22%
interest falling
Kickserv screenshot view 4 more Zendesk screenshot uTRAC Online screenshot view 1 more

Software Description:

KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Software Description:

The aim of uTRAC aim is to take the pain from scheduling high volumes of shifts and to streamline finding available people to work. uTRAC also allows for live and accurate financial reporting ensuring profits are maximized and that wages and billing can be complete at the click of a button.

uTRAC is ideal for businesses with flexible staffing requirements;
Event Services; Facilities Management; Agriculture; Temp Recruitment; Hospitality.

Features:

  • Billing/Invoicing
  • History/Version Control
  • Payroll
  • Scheduling
  • Customer Management
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management
  • Payment Processor

Features:

  • Chat
  • Customer Management
  • Email Integration

Features:

  • Multi-Currency
  • Calendar Management
  • Vacation Calendar
  • Multi-User
  • Scheduling
  • Data Export
  • Employee Database
  • Application Tracking
  • Attendance Tracking
  • Project Management
  • Travel Management
  • Payroll
  • Timesheets
  • Notifications
  • Budgeting
  • Data Import

Summary:

  • Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.

  • Detailed Reporting: Using predefined reports, or making own custom reports.

  • Dynamic Calendar: It can help teams plan for even the most complex schedules.

  • Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.

  • Customer Tracking: From contact information to sales, job, and invoice history.

  • Sales & Estimates: Tracks all user's prospects and estimates easily.

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Lite: $26 /month up to 2 users
    Basic: $44 /month up to 5 users
    Standard: $89 /month up to 10 users
    Pro: $134 /month up to 20 users
    QuickBooks® 2-way Sync: Online or Desktop $10/month
    14 day free trial

Starter

$34.00
1 user(s) / month
Included in plan:
  • Online Scheduling
  • Bulk Email/SMS Communication
  • Project Budgeting
  • Up to 100 Staff

Starter +

$64.00
1 user(s) / month
Included in plan:
  • All Starter Features
  • Unlimited Staff

Core

$129.00
1 user(s) / month
Included in plan:
  • All Starter Features
  • Unlimited Staff
  • Client Quoting/Invoicing
  • Payroll Reports
  • Staff Portal
  • Open Shifts
  • Vacation Management

FAQs:

    Who are the main user groups of this service?
  • Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

  • What is this service generally used for?
  • It is used for field service management.

  • What platforms does this service support?
  • Platforms: Web-based on Windows and Mac, iPhone-iPad, Windows Phone, Mobile Web App.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with QuickBooks.

  • Does this service integrate with any other apps?
  • They have a seamless 2-way Quickbooks integration with no double entry.

  • Does this service offer an API?
  • Yes, they offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2006
Based in:
Mill Valley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
119k
Followers:

Publisher:

Founded:
-
Based in:
Co Dublin
Employees:
2-10
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses uTRAC Online
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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