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About Kickserv

KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.

About ServiceTrade

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.

Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.

ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.

ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

About Advanced Field Service Management

Advanced Field Service Product Details:

The Advanced Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Manager, WorkHub and InfoSuite.

These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management.

Today over 40,000 field-based workers across a broad range of industries, worldwide, rely on Advanced's Field Service software to deliver exceptional service to their customers. Their market-leading position has been earned through meticulous focus, innovation, expert knowledge and a culture that drives them to be the very best at what they do.

Features

  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

Features

  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

Features

  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

Summary

  • Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.

  • Detailed Reporting: Using predefined reports, or making own custom reports.

  • Dynamic Calendar: It can help teams plan for even the most complex schedules.

  • Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.

  • Customer Tracking: From contact information to sales, job, and invoice history.

  • Sales & Estimates: Tracks all user's prospects and estimates easily.

Summary

  • Industry-leading customer engagement and field service management tools that help you grow.

  • Our tablet app gets customer approval with a digital signature – before leaving the job.

  • Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

  • Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

  • Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

  • SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

  • Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

  • Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.

  • ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.

  • ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.

Summary

  • Field Workforce Automation

  • Dynamic Resource Scheduling

  • Job Scheduling Solutions

  • Workflow Management Solutions

  • Mobile Workforce Solutions

  • Field Service Management Solutions

  • Configurable Software

  • Threat Management Software

Pricing

  • Credit card required: No
  • Lite: $26 /month up to 2 users
    Basic: $44 /month up to 5 users
    Standard: $89 /month up to 10 users
    Pro: $134 /month up to 20 users
    QuickBooks® 2-way Sync: Online or Desktop $10/month
    14 day free trial

Pricing

  • Starting from: $79.00/month
  • Credit card required: No
  • Other purchasing options:

    • Self Starter: FREE. Unlimited quoting and 20 jobs per month
    • Select: $79/mo/tech. Includes unlimited jobs. QuickBooks integration. 9-5 support.
    • Premium: $99/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
    • Enterprise: $159/mo/tech. Advanced integrations library, website hosting, Wordpress technical support, ServiceTrade Certification Courses, premium 24x7 support.

Pricing

Dynamic Resource Scheduling Core

$8.40
50 user(s) / month
Included in plan:
  • Real-Time Management
  • Dynamic Scheduling
  • Street Level Mapping

FAQs

    Who are the main user groups of this service?
  • Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

  • What is this service generally used for?
  • It is used for field service management.

  • What platforms does this service support?
  • Platforms: Web-based on Windows and Mac, iPhone-iPad, Windows Phone, Mobile Web App.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with QuickBooks.

  • Does this service integrate with any other apps?
  • They have a seamless 2-way Quickbooks integration with no double entry.

  • Does this service offer an API?
  • Yes, they offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We have a robust Help Center that we're constantly updating at support.servicetrade.com.

  • Does this service offer multi-user capability (e.g. teams)?
  • Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.

  • Who are the main user groups of this service?
  • Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.

  • What platforms does this service support?
  • Any browser for desktop users, and native iOS and Android apps

  • Does this service offer an API?
  • Yes! ServiceTrade's open API can be found on our website.

  • Does this service integrate with any other apps?
  • Intacct
    QuickBooks
    Salesforce
    Slack
    Web forms
    MailChimp
    ...and hundreds of others through Zapier

  • What are some applications this service is commonly used in tandem with?
  • ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.

    Our Service Review integration makes valuable online customer reviews part of the service visit.

  • What is this service generally used for?
  • ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.

FAQs

    Does this service offer guides, tutorials and or customer support?
    • Extensive User Group and Support Site
    • Resource Section Includes Datasheets, eBooks, Whitepapers
    • Regular Training Webinars
    • Support levels: 08:00 to 17:30 working days, Monday to Friday (extended hours and public holiday support available by arrangement and at additional cost)
    • Technical Account Managers and Cloud Support Engineers can be provided at additional cost
  • What are some applications this service is commonly used in tandem with?
    • Legasuite
    • Mobileiron
    • ThreatShield
  • What platforms does this service support?
  • Job Manager can be used on Smartphones and Tablet PC’s running Android, iOS, Tizen, Windows or Windows Phone, and can be utilized with most of the leading mobile device management platforms.

  • Does this service integrate with any other apps?
  • The software has been integrated with over 70 third party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.

  • Who are the main user groups of this service?
  • Industry Sectors: Social housing, Central Government, Local Government, Environmental Services, Healthcare, Retail, Field Service.

  • Does this service offer an API?
  • Yes, Kirona's open API is available for scheduling, all functions, controls, data entities and user interactions. For job management, all creation, workflow and content handling are supported via APIs. Please note this does not include ALL functions of the UI.

  • What is this service generally used for?
  • Kirona helps organizations to deliver exceptional field-based services in the most cost-effective way possible. They do this by providing a suite of Field Workforce Automation software that allows management of the end-to-end service processes and to seamlessly link field-based workers with central services.

    Clients gain multiple benefits from deploying their unique field workforce automation solutions, these include Increased Productivity, Reduced Costs, Improved Customer Service and Greater Management Insight & Control.

Vendor Information

Founded:
2006
Based in:
Mill Valley
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
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Employees:
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Likes:
Followers:
616

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Kickserv
  • Startups
  • SMEs
Regional Restrictions:
No restrictions.

Other

Who uses ServiceTrade
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
North America

Other

Who uses Advanced Field Service Management
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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