Compare Kickserv vs uTRAC Online vs Desk.com

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Crozscore:

81%
what is this?
94%
31%
no significant changes

Crozscore:

51%
what is this?
22%
interest falling

Crozscore:

92%
what is this?
95%
55%
interest falling
Kickserv screenshot view 4 more uTRAC Online screenshot view 1 more Desk.com screenshot view 2 more

Software Description:

KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.

Software Description:

The aim of uTRAC aim is to take the pain from scheduling high volumes of shifts and to streamline finding available people to work. uTRAC also allows for live and accurate financial reporting ensuring profits are maximized and that wages and billing can be complete at the click of a button.

uTRAC is ideal for businesses with flexible staffing requirements;
Event Services; Facilities Management; Agriculture; Temp Recruitment; Hospitality.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features:

  • Billing/Invoicing
  • History/Version Control
  • Payroll
  • Scheduling
  • Customer Management
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management
  • Payment Processor

Features:

  • Multi-Currency
  • Calendar Management
  • Vacation Calendar
  • Multi-User
  • Scheduling
  • Data Export
  • Employee Database
  • Application Tracking
  • Attendance Tracking
  • Project Management
  • Travel Management
  • Payroll
  • Timesheets
  • Notifications
  • Budgeting
  • Data Import

Features:

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.

  • Detailed Reporting: Using predefined reports, or making own custom reports.

  • Dynamic Calendar: It can help teams plan for even the most complex schedules.

  • Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.

  • Customer Tracking: From contact information to sales, job, and invoice history.

  • Sales & Estimates: Tracks all user's prospects and estimates easily.

Summary:

    No key features associated with this application.

Summary:

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Pricing:

  • Credit card required: N/A
  • Lite: $26 /month up to 2 users
    Basic: $44 /month up to 5 users
    Standard: $89 /month up to 10 users
    Pro: $134 /month up to 20 users
    QuickBooks® 2-way Sync: Online or Desktop $10/month
    14 day free trial

Starter

$34.00
1 user(s) / month
Included in plan:
  • Online Scheduling
  • Bulk Email/SMS Communication
  • Project Budgeting
  • Up to 100 Staff

Starter +

$64.00
1 user(s) / month
Included in plan:
  • All Starter Features
  • Unlimited Staff

Core

$129.00
1 user(s) / month
Included in plan:
  • All Starter Features
  • Unlimited Staff
  • Client Quoting/Invoicing
  • Payroll Reports
  • Staff Portal
  • Open Shifts
  • Vacation Management

FAQs:

    Who are the main user groups of this service?
  • Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

  • What is this service generally used for?
  • It is used for field service management.

  • What platforms does this service support?
  • Platforms: Web-based on Windows and Mac, iPhone-iPad, Windows Phone, Mobile Web App.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with QuickBooks.

  • Does this service integrate with any other apps?
  • They have a seamless 2-way Quickbooks integration with no double entry.

  • Does this service offer an API?
  • Yes, they offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2006
Based in:
Mill Valley
Employees:
11-50
Likes:
1.43k
Followers:
366

Publisher:

Founded:
-
Based in:
Co Dublin
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses uTRAC Online
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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