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About KEY2ACT

KEY2ACT provides field service and construction management solutions. We empower specialty trades businesses to deliver proactive service, increase profitability, optimize operational efficiencies and drive higher customer retention. We believe organizations that embrace the power of technology and use it to their advantage in their day-to-day operations will outpace their competition. Our field service solutions include work order and contract management, quoting and a mobile application for field resources, while our construction solutions help companies manage jobs, projects, retention, forecasting and change orders.

Signature is an end-to-end business management solution designed for the unique needs of specialty trades organizations. Signature, built on Microsoft Dynamics GP, delivers the accurate financial information you need to analyze profitability, regulate cash flow and increase sales. Signature includes the following components:

Job Cost enables companies to keep projects and jobs on time, on budget and on task, whether you’re in the office or in the field. Job Cost allows users to manage estimates and forecasts, change orders, and control relationships with subcontractors.

Service Management offers complete work order management that helps specialty trade organizations deliver the right service the first time. Service Management is built for businesses that want to manage maintenance and repair processes more profitably, and includes contract management, quoting, invoicing and more.

Equipment Management allows users to access asset-level financials and to track status, location and utilization of equipment. Equipment Management enables users to log usage and measurement data, record equipment details and manage preventive maintenance
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TimeTrack provides a single point of entry for employees to post time and expenses to jobs and service calls, allowing supervisors and project managers to easily analyze and monitor ongoing labor costs.

MobileTech is a mobile solution designed to connect field staff with the back office. MobileTech enables field workers to manage service calls and job appointments, access full customer and equipment history, and capture opportunities for additional work.

Graphical Schedule Board is a drag-and-drop scheduling tool that enables dispatchers to get the right resources to the right appointment at the right time. GSB lets users create new appointments and activities, view important customer and call notes, and easily update the schedule as needed.

About mHelpDesk

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

About KloudGin

KloudGin is a next-generation cloud ERP mobile-first solution that brings quoting, contracts, case management, work order management, field service, scheduling, routing, inventory management, asset management, purchasing, business intelligence and analytics into a single out-of-the-box solution that leverages corporate data where it lies, so that company-wide deployment can be done in as little as 4 weeks. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and provides the right amount of data 24x7 to executives, field service, employees and customers based on log-in. Every organization's workflows are configured to meet the needs of the operation. Business process automation is enabled through machine learning, which learns the patterns of the business and automates sales, service, ordering of parts at the right time with the required approvals. IoT and M2M device signals can also be integrated to automate service calls prior to hard downs. KloudGin comes with a full multi-media suite that includes bar code scanning, voice recordings, photos, videos, e-signature, video-calling, instant messaging and more.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Summary

    No key features associated with this application.

Summary

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Summary

  • KloudGin provides a full Service-to-Cash ERP suite that allows organizations to digitize and mobile enable their operations in 4-6 weeks.

  • KloudGin enables all users to access the data they need to perform all business transactions using a native mobile application that is available on any device, anywhere.

  • With KloudGin's full BI and Analytics tools, business leaders can access the performance and profitability metrics they need to make intelligent business decisions.

  • KloudGin accesses your business data where it resides via web services and APIs, allowing customers to deploy in 2-4 weeks.

  • KloudGin provides industry best-practice workflows that include quoting, contracting, work order management, scheduling, routing, purchasing, inventory and asset management, time clocking and business intelligence.

  • Customers can access their billing histories, repair and asset histories, can schedule service calls, access manuals/videos and video chat with experts using KloudGin's Connected Customer App.

  • Work sites and assets can be geo-fenced, allowing management to see where all employees and critical equipment is located on a map. Time clocking can be automated when an employee enters the geo-fenced area.

  • Inventory stocks are managed on trucks, warehouses and customer sites using bar-code scanning. When inventory falls below a certain threshold, purchase orders are automatically generated.

  • KloudGin integrates with any financial and payroll system, as well as any backend customer care, CRM, ESRI or LIMS systems.

  • Quotes and contracts can be generated within KloudGin, including SLAs for service, warranties and repairs. Preventive maintenance can be scheduled automatically so that all SLAs and warranties are uphold.

Pricing

  • Credit card required: No
  • Pro: $99 per month, 2 User Logins, 50 Jobs per month.
    Growth: $249 per month, Unlimited Users, 250 Jobs per month.
    Success: $499 per month, Unlimited Users, Unlimited Jobs.
    Free 14 day trial

FAQs

    Does this service integrate with any other apps?
  • It can be integrated to other web services, such as Bing or Google maps, MS Office applications, and business applications such as payroll services, project management solutions and commerce sites.

  • Who are the main user groups of this service?
  • Specialty trades organizations

  • What is this service generally used for?
  • It is used as field service software and asset management software.

  • What platforms does this service support?
  • Web-based application, with native mobile apps for Android and iPhone.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with Microsoft Office tools, Google Maps, Microsoft Dynamics, etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer phone and online support, as well as video tutorials, and on-demand webinars.

FAQs

    Who are the main user groups of this service?
  • It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

  • What is this service generally used for?
  • This solution is used to modernize the way field service teams work and interact with their customers.

  • What platforms does this service support?
  • Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

  • Does this service integrate with any other apps?
  • It integrates with: Google Maps, Google Calendar, Quickbooks.

  • Does this service offer an API?
  • It offers an API that can be used to integrate the application with the other software tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Customer support comes standard with KloudGin. Training and guides are configured for each customer presented to users. KloudGin uses a "Train-the-Trainer" model of training, providing full support and user guides prior to go-live.

  • Does this service integrate with any other apps?
  • KloudGin integrates out-of-the-box with SalesForce, Sugar CRM, AWS, Arc GIS, ESRI, Google Maps, Apple Maps, Service Now, Excel, IBM AS400, Hadoop, Oracle DB, MySQL, Teradata, Amazon Redshift, Amazon DB2, MongoDB, Hive, Tableau, Amazon EMR, Amazon S3, Amazon RDS, Oracle Fusion Middleware, SOA, SCADA, Web Services, Sharepoint, Dropbox, Box, Yammer, Skype, Facetime, Jabber, Google Docs, Google Analytics, YouTube, GoTo Meeting, WebEx, LDAP, SAML, Good, Airwatch, ActiveDirectory, Okta, and many more. KloudGin guarantees integrations with mission-critical data sources.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. KloudGin's licensing enables each user to access the data and workflows that they need to perform their daily work in an optimized manner. Every role within an organization is configured so that the workflows maximize work completed, provide dashboards with mission-critical reports and capture data digitally throughout the day so that new insights may be gleaned.

  • Does this service offer an API?
  • Yes. KloudGin has an open REST API that enables connections to homegrown and commercially available applications.

  • What are some applications this service is commonly used in tandem with?
  • The KloudGin platform was designed to integrate with all customer's source data without moving the data from the enterprise applications. Current customers connect to applications such as ESRI, Customer Care and Billing applications, existing Inventory Management systems, existing Asset Management systems, Peoplesoft, Payroll systems, Expense Management Systems, Financial Systems such as Oracle, SAP, Intacct, NetSuite, Sage, Quickbooks, Intuit, etc.

  • What platforms does this service support?
  • KloudGin is a cloud-based platform integrates with more than 55 out-of-the-box enterprise solutions. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and is accessible via HTML5 web browsers. KloudGin's native mobile app enables anyone with log-in credentials to access the data that they need.

    1. Customers can access their billing, warranty or service history, book an appointment or video call Customer Service, see when the crew or technician will arrive and see the technician's ID/photo from the app
    2. Executives can access labor, profitability, on-hand inventory expenses and make resource optimization decisions from the app
    3. Dispatch or Back Office can dynamically schedule work or repairs shortening arrival windows to 1 hour, route crews, see all workers on a map, track inventory and assets on a plant floor or in the field, approve POs, optimize labor.
    4. Field and Plant workers can use the app to receive and route to appointments, maintain their inventory and assets in the field, capturing data such as videos, photos, e-signatures, bar codes in the field.

  • What is this service generally used for?
  • KloudGin Intelligent Field Service and Asset Cloud is a cloud-based mobile-first ERP solution that provides a platform to optimize operations, including quotations, building service contracts, preventive maintenance, warranty management, inventory management, asset management, work order and case management, scheduling, routing, mobile field service, purchasing, BI/Analytics and Connected Customer, all from a native mobile app with full off-line capabilities.. KloudGin integrates with any financial solution, providing a full ERP suite.

  • Who are the main user groups of this service?
  • Executives, COO, CFO, Operations, Sales, Dispatchers, Field Crews, Field Technicians, Equipment Technicians, Manufacturing Plant Operators, Manufacturers, Facilities Maintenance, Repair Technicians, Field Agents, Sub-Contractors, Customers.

Vendor Information

Founded:
1995
Based in:
New Berlin
Employees:
51-200
Likes:
Followers:
308

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses KEY2ACT
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses mHelpDesk
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses KloudGin
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
USA, Canada, Europe
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