Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.
Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.
Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.
With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.
Turn Gmail into a helpdesk
No external helpdesk required
Automatically answer repetitive questions
Collaborate with team members on customer support
Track how well your team assists customers
Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.
Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.
Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.
Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.
Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.
Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.
Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.
Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.
Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.
Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.
Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.
Starting from: $24.00/month
Credit card required: No
Starting from $24/user/month
Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.
Small to mid-market businesses, typically having number of employees between 11-99.
What is this service generally used for?
Manage Sales & Marketing, Customer Support and Business Operations
What platforms does this service support?
Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.
What are some applications this service is commonly used in tandem with?