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Software Description:

Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.

Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.

Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.

Software Description:

Believe your Sales Team could be doing more ?

We try to address one of the biggest and oldest challenges in Sales processes across the globe. How to keep your sales team motivated and performing to their peak potential every single day. It's something we all attempt to do in one way or another using excel files, sales contests and lots of email reports. However there's still a lot to be desired.

Catalyst is a Sales Management System that makes it easy for Sales Leaders to build engaged, data-driven, high-performance teams. Think of it as the Fitbit for sales people.

Transform your Sales Culture and get the most out of your sales teams by creating visibility, building accountability and driving motivation every day of the year.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

Features:

  • File Transfer
  • Batch Permissions & Access
  • Multi-User
  • Sales Motivator
  • CRM Integration
  • API
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Notifications
  • Third-Party Plugins/Add-Ons

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

  • Turn Gmail into a helpdesk

  • No external helpdesk required

  • Automatically answer repetitive questions

  • Collaborate with team members on customer support

  • Track how well your team assists customers

Summary:

  • Catalyst is a realtime Sales Performance Tracker

  • Crush your sales targets! Create an engaged, high performance, data-driven sales culture ​that gets the most out of your Sales Team every day​

  • Catalyst makes it easy to create visibility, build accountability and drive motivation across your sales team

  • Define clear criteria for valuable behaviors that lead to high performance with metrics.​

  • Take sales visibility to a whole new level with channels. Showcase key highlights of the day in real-time on the sales floor and keep your sales team focused.

  • ​​Keep your reps accountable and motivated to stay on track to hit their targets. Sales​​ reps can know their performance during the day by checking their scorecard.

  • Analyze sales performance metrics from many systems in one place. Combine metric data from call routing, billing, CRM and excel to gain unique insights.

  • Turbo charge your sales cycle with Competitions. Competitions are an effective mechanism to get your reps out of their comfort zones. Combine competitions with Channels for some spectacular sales results.

  • Set your floor on fire with real time data syncing. Catalyst can pull data from almost any data source in real time.

  • ​We designed Catalyst to deploy in the Enterprise from day one. We have deployed Catalyst for organizations with thousands of users across several geographies. All while maintaining consistent system performance and stability.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • Catalyst is used by sales leaders who believe in building an engaged, high performance, data driven sales culture.

    It helps them do this by addressing 3 core operational challenges:

    1. Visibility - Create real time visibility into Sales KPIs on the sales floor using our TV Leaderboards and Triggers.
    2. Accountability - Use scorecards to keep agents updated on their daily performance and targets.
    3. Motivation - Easily set up Sales Competitions to motivate your agents to perform up to their peak potential.
  • Does this service offer guides, tutorials and or customer support?
  • We have extensive documentation, video tutorials and a customer support desk to ensure our users get the most out of Catalyst

  • Does this service integrate with any other apps?
  • Catalyst can integrates with Salesforce and Pipedrive out of the box.
    It can also integrate with any other system through our API or SFTP.

  • Who are the main user groups of this service?
  • Sales Teams which engage in high velocity sales, which are numbers driven(eg: lnside sales to SMBs) rather than knowledge driven (eg: Enterprise focused sales with long cycles)

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce, Pipedrive, Oracle, SAP, Microsoft Dynamics and Zoho

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • Web app and Mobile responsive site.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, the app offers the ability for multiple users to be grouped together in any hierarchy like teams, regions, offices, etc. These can also be used to create competitions, performance insights and reports on these hierarchies.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
8.9k
Followers:
200

Publisher:

Founded:
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Based in:
Bangalore
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
10.2k
Followers:
1.67k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Catalyst
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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