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About Kaseya BMS

Kaseya offers business process management and professional service automation solution, built to mainly serve small businesses and IT Departments in medium-sized enterprises. The software is completely cloud-based, available for users to remotely manage their projects with accredited access from web-enabled devices.

Kaseya puts most emphasis on back-office processes such as service desk, CRM, finance, inventory management, billing, and accounting. The project management module enables professionals to get project status reports, with advanced forecasting through fast deployment and cloud-based access from anywhere.

The interface of Kaseya BMS platform is user-friendly, with various customization options and 360-degree visibility. The software can be integrated with frequently used RMM and accounting apps such as QuickBooks, that processes invoices previously created in Kaseya.

About ServiceNow

ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.

This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.

Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.

About OptimumHQ

OptimumHQ is a business management software that enables enterprises and organizations to create the perfect workflows for their operations. This enterprise-grade management solution makes it easy for users to create bespoke processes that effectively address their unique requirements, enhance their efficiencies, and streamline their operations for better productivity and results.

The software allows for remote business management, providing business owners and managers with the flexibility that lets them stay on top of their operations, make smart business decisions, and implement decisive actions so they can achieve their goals, even when they are not at the office. OptimumHQ gives users the big picture of their business with the ability to drill down to the smallest details so they can derive rich and actionable business insights.

OptimumHQ is the leading business solution platform that allows you to rapidly create custom business solutions for complex business problems. With other software, you have to change your business processes to fit their solution, with no options for customized features. OptimumHQ is here to change that. Unlike custom development and enterprise software, OptimumHQ delivers powerful, custom solutions in days or weeks, not months or years, at a much lower cost with no custom code.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Project Management
  • Process Modeling
  • Form Builder
  • Process Reporting
  • Workflow Management
  • Access Management
  • Reports

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Project Management
  • Process Modeling
  • Form Builder
  • Process Reporting
  • Workflow Management
  • Access Management
  • Reports

Summary

  • Business analysis

  • Contact history

  • Customer database

  • Expense tracking

  • Project management & planning

  • Project templates

  • Project tracking

  • Billing & invoicing

  • Financial management

  • Inventory tracking

Summary

  • Incident management

  • Change management

  • Problem management

  • Asset & configuration management

  • Service catalog

  • Knowledge management

  • Notifications

  • Escalations

  • Reporting

  • Service level management

Summary

  • List pricing/quoting for different types of products.

  • Keep track of sales commissions by associate and generate a report daily, weekly, biweekly, monthly, etc.

  • House territory management by sales associate

  • House an entire CRM (Customer Relationship Management) system, for adding and keeping track of contacts, leads, and opportunities; scheduling meetings; automatically sending emails and calendar invitations; managing a follow-up calendar and activity log for each sales associate; and more

  • Ensure all projects are delivered on-time, within scope, and within budget by automatically tracking project data and sending out alerts when a project goes over budget.

  • Create and maintain comprehensive project documentation by hosting all of this information in one place

  • Manage relationships with clients, stakeholders, and vendors by automatically sending emails and messages. OptimumHQ can also keep track of a communication log.

  • Utilize a timecard system for employees to log their time or request time off.

  • Log job applicants, along with resumes and notes, that is accessible to the entire hiring team and is easy to update.

  • Fully automate payroll processes, from generating an invoice to sending to clients to collecting payment.

Pricing

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Finance & Billing
  • Inventory Management
  • Customer Management (CRM)

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Time & Expense Tracking

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Project Management

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Service Desk

Pricing

Standard

$200.00
5 user(s) / month
Included in plan:
  • Up to 1M Records
  • Unlimited Workflows
  • Up to 5 Users
  • $80 Each Additional User*

Enterprise

$2,000.00
1 user(s) / month
Included in plan:
  • Unlimited Records
  • 24/7 Technical Support
  • HIPAA Compliant
  • Isolated Environments

FAQs

    What is this service generally used for?
  • This service is generally used as a business management solutions for IT companies.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Yes, it integrates with QuickBooks and other major RMM and accounting software.

  • What platforms does this service support?
  • Kaseya is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Kaseya BMS are small businesses and IT Departments in medium-sized enterprises.

  • Does this service offer an API?
  • Yes, it offers RESTful API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with QuickBooks.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Phone Support, Knowledge Base.

FAQs

    Does this service integrate with any other apps?
  • Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
    HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Community, Resource Center.

  • Who are the main user groups of this service?
  • Main users of ServiceNow are small and medium-sized companies.

  • What is this service generally used for?
  • This service is generally used for IT service management.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • ServiceNow offers a set of RESTful APIs.

  • What platforms does this service support?
  • ServiceNow is a web-based software, but it offers native iOS and Android apps.

FAQs

    What is this service generally used for?
  • This enterprise-grade management solution makes it easy for users to create bespoke processes that effectively address their unique requirements, enhance their efficiencies, and streamline their operations for better productivity and results.

  • Who are the main user groups of this service?
  • OptimumHQ is a business management software that enables enterprises and organizations to create the perfect workflows for their operations.

  • Does this service integrate with any other apps?
  • No, just any systems that have an open API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • The software allows for remote business management, providing business owners and managers with the flexibility that lets them stay on top of their operations, make smart business decisions, and implement decisive actions so they can achieve their goals, even when they are not at the office. OptimumHQ gives users the big picture of their business with the ability to drill down to the smallest details so they can derive rich and actionable business insights.

  • What are some applications this service is commonly used in tandem with?
  • We can integrate with any systems that have an open API.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

Vendor Information

Founded:
-
Based in:
Waltham
Employees:
201-500
Likes:
Followers:
18.5k

Vendor Information

Founded:
-
Based in:
Santa Clara
Employees:
5001-10000
Likes:
Followers:
37.2k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
20

Other

Who uses Kaseya BMS
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Dutch, French
Regional Restrictions:
No restrictions.

Other

Who uses ServiceNow
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses OptimumHQ
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Chinese, French, Italian
Regional Restrictions:
n/a
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