Compare Jitbit Helpdesk vs Teamwork Desk

Jitbit Helpdesk 54 Support & Helpdesk	Teamwork Desk 78 Support & Helpdesk
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 51% User Trend: no significant changes	Crozscore 85% what is this? User Happiness: 79% Press Buzz: 54% User Trend: no significant changes
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About Jitbit Helpdesk Jitbit Helpdesk is the only helpdesk software that is offered both as a cloud-hosted (SaaS) app and on-premise app installed on your server. Fully GDPR/HIPAA compliant, includes live chat, file attachments, knowledge base, asset managemet - everything you'd expect form a ticketing system, but for a lower price.	About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration
	Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.4k
Other Who uses Jitbit Helpdesk Freelance Startups Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, French, Swedish, Norwegian, Danish, Dutch, Chinese, Italian, Polish, Czech, Arabic, Hindi, Portuguese, Spanish, Finnish, Turkish, Slovak, Slovenian Regional Restrictions: No restrictions.	Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.