Compare Jitbit Helpdesk vs Freshdesk vs Re:amaze

Jitbit Helpdesk 54 Support & Helpdesk	Freshdesk 3506 Support & Helpdesk	Re:amaze 133 Support & Helpdesk
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 51% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 47% User Trend: interest rising
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About Jitbit Helpdesk Jitbit Helpdesk is the only helpdesk software that is offered both as a cloud-hosted (SaaS) app and on-premise app installed on your server. Fully GDPR/HIPAA compliant, includes live chat, file attachments, knowledge base, asset managemet - everything you'd expect form a ticketing system, but for a lower price.	About Freshdesk Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents. Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.	About Re:amaze The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands. Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth. More powerful and complete compared to other helpdesks Manage multiple stores easily Not just chat, but also email, social, push, SMS, VOIP, Whatsapp Boost sales, conversion, and retention Top rated merchant support Demos, training, and onboarding Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard Flexible pricing no contract Built For Digital Brands Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations. See cart items, track browsing activity, customers' screens w/ Re:amaze Live Send products to customers in chat Create dynamic reply templates w/ macros Create automated workflows w/ macros Use Live Chat + Bots to automatically engage customers w/ macros Measure your customer service team's revenue and sales impact Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc. Reduce Customer Service Time via Automation + Bots Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents. Pre-built chatbots help answer order status questions + questions covered in FAQ Build your own multi-step chatbots to help, guide, sell to customers Use AI powered Intents to classify support messages and predict customer sentiments accurately Create workflows to route, reply, assign, tag tickets in your helpdesk Show store status when issues arise Boost Sales Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation. Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as: Current / referring URL / time and date Total Shopify spend / order count Items in cart Exit intent Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Multi Channel: Manages all support conversations in one place. Productivity: Increase team’s engagement and productivity. Self-Service: It is possible to create a self-service experience that supports user's brand. Reporting: Measures and tracks performance using reports. Integration: Extends user's support capabilities with integrations. Ticketing: Everything you need to start supporting customers.	Summary No key features associated with this application.
	Pricing Credit card required: No Sprout - Free for unlimited number of Agents Blossom - $19 per agent per month Garden - $35 per agent per month Estate - $49 per agent per month Forest - $89 per agent per month	Pricing Basic $29.00 1 user(s) / month Included in plan: Unlimited Email Inboxes Social Media Integration Basic Reporting Public / Internal FAQ Workflow Automation Website Integration Live Chat Chatbots Cues (Engagement Automation) 1,000 Free Push Notifications Per Month Pro $49.00 1 user(s) / month Included in plan: All of the features in Basic Manage Multiple Brands in one Account Live View of Site Visitors Advanced Reporting Custom Hosted Domain Customizable Email Templates SMS and VOIP Integrations 1,000 Free Push Notifications Per Month Plus $69.00 1 user(s) / month Included in plan: All of the features in Pro Peek (Live Screensharing) Departments (Staff Groups) Staff Performance Reporting Customizable Staff Roles Customer Satisfaction Ratings Optional Classic Chat Mode SAML / SSO Integration FAQ Article Edit History 2,000 Free Push Notifications Per Month Starter $59.00 unlimited user(s) / month Included in plan: All the feature of Basic Unlimited Users Up to 500 Active Conversations per Month Customizable with Basic, Pro, or Plus Features Up to 20,000 Active Conversations per Month
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support. What is this service generally used for? It is used to help companies handle their customers’ problems across various channels. What platforms does this service support? It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone. Does this service offer an API? It offers RESTful API. Does this service offer multi-user capability (e.g. teams)? Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company Does this service integrate with any other apps? Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment Does this service offer guides, tutorials and or customer support? Yes. This service offers guides, tutorials and customer support across all levels.	FAQs Does this service integrate with any other apps? Slack G Suite Stripe Aircall.io Smile.io Pipedrive Twilio Stride GitHub Zapier PieSync Shopify BigCommerce WooCommerce Jira Google Analytics Google Tag Manager MailChimp Meetingbird Upscope ReCharge Payments ShipStation Klaviyo Wordpress ClickSend Magento Amazon Seller Central (Coming Soon) Yotpo (Coming Soon) Salesforce (Coming Soon) What are some applications this service is commonly used in tandem with? Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more. What is this service generally used for? Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement. What platforms does this service support? Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android. Does this service offer an API? Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze. Does this service offer multi-user capability (e.g. teams)? Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups). Who are the main user groups of this service? Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well. Does this service offer guides, tutorials and or customer support? Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: 2010 Based in: San Francisco Employees: 201-500 Likes: Followers: 21.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 618
Other Who uses Jitbit Helpdesk Freelance Startups Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, French, Swedish, Norwegian, Danish, Dutch, Chinese, Italian, Polish, Czech, Arabic, Hindi, Portuguese, Spanish, Finnish, Turkish, Slovak, Slovenian Regional Restrictions: No restrictions.	Other Who uses Freshdesk Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses Re:amaze Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.