Compare Jira Service Management vs GLPI

Jira Service Management 92 IT Service Management (ITSM)	GLPI 29 IT Service Management (ITSM)
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Crozscore 86% what is this? User Happiness: 80% Press Buzz: 66% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 59% User Trend: interest falling
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About Jira Service Management Deliver fast, exceptional IT service Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration. Shape your processes to align with the way you work Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps. Resolve issues quickly as a collaborative team Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly. Extend Jira Service Desk with integrations An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.	About GLPI GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Request Management Incident Management Problem Management Change Management Asset Management Knowledge Management REST API	Summary Available in all languages Powered by open source technologies Available for on-premises and on cloud
Pricing Free Free Included in plan: Up to 3 agents Unlimited customers Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting and analytics Automation Multi-language support Apps and integrations 2GB file storage Community support Standard $20.00 Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents Included in plan: All Free features Up to 5000 agents Audit logs 250GB file storage Local business hours support Premium Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents Included in plan: All Standard features 99.9% uptime SLA Unlimited storage 24/7 premium support	Pricing GLPI Network Cloud $23.00 1 user(s) / month Included in plan: 5 GB storage Backups Updates All core GLPI features Exclusive plugins Free data migration Basic (on-premises) $1,500.00 <10 IT agents/<500 IT assets/ per year Included in plan: Support L.3 unlimited Exclusive plugins Standard $4,400.00 <50 IT agents/< 5000 IT assets/ per year Included in plan: Support L.3 unlimited Exclusive plugins Advanced (on-premises) $14,700.00 >51 IT agents / > 5001 IT assets / per year Included in plan: Support L.3 unlimited Exclusive plugins
FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? FusionInventory - plugin for Asset Management on GLPI. Does this service offer an API? Yes. Who are the main user groups of this service? The main users of GLPI are IT managers, IT technicians, IT admins. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company. Does this service offer guides, tutorials and or customer support? Yes, we offer Knowledge Base with best practices. What platforms does this service support? On-premises installation (Linux) or on Cloud (SaaS).
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Other Who uses Jira Service Management Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish Regional Restrictions: No restrictions.	Other Who uses GLPI Startups SMEs Agencies Enterprises Languages: German, English, French, Arabic, Portuguese, Spanish, Russian Regional Restrictions: No restrictions.