Compare Jira Service Management vs Freshservice

Jira Service Management 92 IT Service Management (ITSM)	Freshservice 905 IT Service Management (ITSM)
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Crozscore 86% what is this? User Happiness: 80% Press Buzz: 66% User Trend: no significant changes	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 54% User Trend: no significant changes
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About Jira Service Management Deliver fast, exceptional IT service Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration. Shape your processes to align with the way you work Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps. Resolve issues quickly as a collaborative team Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly. Extend Jira Service Desk with integrations An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.	About Freshservice Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity. Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness. With Freshservice, you get: IT Service Management Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform. IT Operations Management Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services. New-Gen Project Management Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results. Enterprise Service Management Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services. IT Asset Management Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Request Management Incident Management Problem Management Change Management Asset Management Knowledge Management REST API	Summary Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily. Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement. Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question. Knowledge Base: Quick answers to all frequent queries. Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away. Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts. Contract Management: Easy to manage IT contracts with Freshservice.
Pricing Free Free Included in plan: Up to 3 agents Unlimited customers Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting and analytics Automation Multi-language support Apps and integrations 2GB file storage Community support Standard $20.00 Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents Included in plan: All Free features Up to 5000 agents Audit logs 250GB file storage Local business hours support Premium Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents Included in plan: All Standard features 99.9% uptime SLA Unlimited storage 24/7 premium support	Pricing Starting from: $19.00/month Credit card required: No Blossom: $19/agent/month, billed annually. Garden: $49/agent/month, billed annually. Estate: $79/agent/month, billed annually. Forest: $99/agent, billed annually.
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes. What is this service generally used for? Freshservice is used as a cloud-based ITIL service desk solution. What platforms does this service support? Online & native mobile apps. Does this service integrate with any other apps? Freshservice ServiceDesk integrates with the following applications: LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA. Does this service offer an API? Freshservice ServiceDesk has an API available for use. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA. Does this service offer guides, tutorials and or customer support? It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Other Who uses Jira Service Management Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish Regional Restrictions: No restrictions.	Other Who uses Freshservice Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese Regional Restrictions: No restrictions.