Compare ITmanager vs Vivantio vs SherpaDesk

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64%
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84%
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83%
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35%
interest rising
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Software Description:

Remotely monitor and manage servers from any mobile or desktop device with ITmanager.

This service allows IT managers to do their job more efficiently by securely managing a number of different servers, including Windows, Active Directory, Microsoft Exchange, VMware vSphere ESXi or vSphere vCenter, Hyper-V, XenServer, XenApp, SSH (Secure shell), Telnet, Amazon Web Services (AWS), RDP, VNC, Apple Remote Desktop (ARD) and more, anywhere, at anytime! A FREE 7 day subscription to the ITmanager.net service is included. The monthly subscription fee is only $25 USD per month per Network Administrator.

PLEASE NOTE
The ITmanager service includes an optional enterprise server which is installed on a Windows server behind your firewall. The enterprise server can be downloaded on our website. The enterprise server enables monitoring and management of servers behind firewalls without opening any ports in the firewall. Connections to the enterprise server are encrypted for security. The enterprise server supports multiple users.

Monitor:

  • Monitor servers with Ping, HTTP, TCP Ports, Windows CPU, Disk space, Memory, Service and SNMP Network usage
  • View graphs and charts of response times
  • Configure thresholds when servers are down, slow or returning error codes
  • Notifications sent to Email, SMS, iOS or Android Push.
  • Notify multiple users based on different start time and repeating criteria
  • Monitor servers on the Internet as well as servers behind the firewall
  • Integrates with PagerDuty

Windows Management includes:

  • System Information
  • Services
  • RDP
  • Shutdown & Reboot
  • Event Viewer
  • File Explorer
  • Powershell
  • Task Manager
  • DHCP Manager
  • DNS Manager
  • Shares
  • Task Scheduler
  • Printers
  • VNC

Active Directory Management Includes:

  • Managing users
  • Managing groups
  • Browsing or searching the Active Directory Tree

Microsoft Exchange Management Includes:

  • Create, edit and delete mailboxes and groups

VMware vSphere vCenter and ESXi Management Includes:

  • Start or stop vSphere vCenter servers or ESXi hypervisors
  • Reset vSphere vCenter servers or ESXi hypervisors
  • View vSphere vCenter or vSphere ESXi statuses and see screenshots
  • Connect to the console using SSH and VNC

Hyper-V and XenServer:

  • Start, stop and reset virtual machines
  • View virtual machine statuses and see screenshots
  • Connect to the console

XenApp:

  • Disconnect, logout and send messages to sessions
  • Manage applications, machines and delivery groups

Telnet and SSH (Secure Shell):

  • Telnet client for connecting to remote devices which are running a telnet server
  • SSH (secure shell) client connects to devices running SSH servers
  • SSH (secure shell) is very similar to telnet but is encrypted, hence the name secure shell

VNC and RDP:

  • RDP (Remote Desktop Protocol) client for connecting to Windows servers running RDP server
  • VNC client connects to any computer running a VNC server
  • View the screen with VNC and RDP and control the mouse and keyboard

Apple Remote Desktop (ARD):

  • Apple Remote Desktop (ARD) for managing Mac computers
  • View the screen via Apple Remote Desktop (ARD)
  • Control the mouse and keyboard via Apple Remote Desktop (ARD)

Other Features Include:

  • Amazon Web Services (AWS)
  • BlackBerry Enterprise Server

Network Tools:
Ping, Traceroute, Whois, Subnet Calculator, DNS Lookup, Scan network to discover servers automatically

A FREE 7-day subscription is provided to all new ITmanager users. Purchasing a subscription will allow you to use the application on all of your Android, iOS and BlackBerry devices as well as through any web browser with our web app.

Your opinion is important to us; help us improve your experience with ITmanager by rating our app.

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

  • Elect a delivery method: SaaS or on-premise. We support both.
  • Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
  • Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Features:

  • Dashboard
  • Multi-User
  • Google Apps Integration
  • Notifications
  • 2-Factor Authentication

Features:

  • API
  • Data Export
  • Data Import
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Scheduling
  • Task Scheduling/Tracking
  • Project Management
  • Notifications
  • Multi-User
  • History/Version Control
  • Gantt Charts
  • Forecasting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Document Comparison
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Data Visualization
  • File Sharing
  • Inventory Tracking
  • Firewall
  • File Transfer
  • Anti-Virus
  • Third-Party Plugins/Add-Ons

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Summary:

  • Remote management and monitoring of servers

  • Remote management and monitoring of networks

Summary:

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Pricing:

  • Starting from: $25.00/month
  • Credit card required: N/A
  • 7-day free Trial available

Monthly Subscription

$25.00
1 user(s) / month
Included in plan:
  • Network Tools
  • BlackBerry Enterprise Server
  • Amazon Web Services
  • Google Apps
  • VNC/RDP/ARD
  • SSH/Telnet
  • XenApp
  • XenServer
  • Hyper-V
  • VMware
  • Web Interfaces
  • Exchange
  • Active Directory
  • Windows
  • Audit Logging
  • Keychain
  • Server Monitoring

Pricing:

  • Starting from: $40.00/month
  • Credit card required: N/A
  • Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
    • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
    • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • email support, phone support, online chat support.

  • Does this service offer an API?
  • No

  • What are some applications this service is commonly used in tandem with?
  • PagerDuty integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple IT Admins from the same company can use ITmaanger.net

  • Does this service integrate with any other apps?
  • PagerDuty

  • What platforms does this service support?
  • We support IOS, Android, BlackBerry and we also have a web client.

  • What is this service generally used for?
  • ITmanager.net is used by IT support people to monitor and manage networks and servers from their smartphone or tablet.

  • Who are the main user groups of this service?
  • Most ITmanager.net customers are either MSPs or corporate IT departments.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

Publisher:

Founded:
-
Based in:
Ottawa
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
75

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:
1.84k

Other:

Who uses ITmanager
  • Freelance
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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