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About IT Glue

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

About SherpaDesk

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

About Jelastic

Jelastic is a robust solution for the cloud market - hosting providers, enterprises and developers. It combines the benefits of PaaS and CaaS in a single turnkey package. Its rich interface simplifies complex cloud deployments by automating the creation, scaling, clustering and security updates of microservices or monolithic applications. Jelastic has a unique pay-for usage-only pricing model and is available as public, private, hybrid and multi-cloud in more than 55 data centers worldwide. The platform provides support of Java, PHP, Ruby, Node.js, Python, .NET environments and custom Docker containers.

Core features:
* Public, Private, Hybrid and Multi-Cloud deployments
* Support of microservices and legacy applications with zero code changes
* Automated continuous integration, delivery and upgrade processes
* More than 50 certified containers out-of-the-box
* Managed multi-tenant Kubernetes and Docker containers support
* Automatic vertical and horizontal scaling according to applications load
* Superb developer web portal for easy provisioning, scaling and updating environments
* Open API, CLI and SSH access for deeper containers management
* Integration with Git, SVN & Continuous Integration services
* Automated replication for application servers and databases
* Multi-cloud and multi-region management of workloads distribution and live migration
* Comprehensive billing engine, quotas and access control policies
* Built-in metering, monitoring and troubleshooting tools

Features

  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Malware Protection
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Malware Protection

Summary

    No key features associated with this application.

Summary

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Summary

  • Multi-Cloud Platform-as-a-Service.

  • Cloud Platform that provides support of Java, PHP, Ruby, Node.js, Python, .NET environments and custom Docker containers.

  • Is available as public, private, hybrid and multi-cloud in more than 59 data centers worldwide.

  • Jelastic offers truly flexible and elastic pricing for developers. It is based upon resource usage so that developers pay only for resources used by applications.

  • Applications automatically scale and load balance across servers. Only Jelastic supports automatic vertical scalability, allowing each application to use only those resources required at any time.

  • Any application can be deployed in just minutes using GIT, SVN, archive or plugins like Maven, Eclipse, IDEA and NetBeans. One click deployment of the entire stack means you can focus on your business.

  • Application instances are automatically replicated and fail-over seamlessly, with zero user impact. Isolation of application resources leads to less application downtime and maximum availability.

  • Unlike “black-box” PaaS cloud solutions, Jelastic provides management flexibility with access to application configuration files through a simple UI. For more complex configurations, SSH access to containers is available.

  • Since there are no proprietary APIs to code, new and legacy applications are supported without any changes. You can easily migrate your application from any platform to Jelastic.

  • Smart migration and distribution. Jelastic can migrate containers between different hardware servers in live mode without downtime. Anti-affinity for smart distribution across hardware nodes, ensures that app nodes will not be placed at the same physical server.

Pricing

Basic

$19.00
1 user(s) / month
Included in plan:
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts

Select

$29.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts

Enterprise

$39.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

Pricing

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

FAQs

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Documenting client environments.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. IT Glue is designed to enhance team efficiency and productivity.

  • Does this service offer guides, tutorials and or customer support?
  • IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

  • Who are the main user groups of this service?
  • Managed Service Providers (MSPs) and other IT service organizations.

  • What are some applications this service is commonly used in tandem with?
  • PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

  • Does this service integrate with any other apps?
  • Yes, with leading PSA, RMM, and BDR tools.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Palo Alto
Employees:
51-200
Likes:
Followers:

Other

Who uses IT Glue
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Jelastic
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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