Compare Issuetrak vs TeamSupport vs Zendesk

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Crozscore:

89%
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89%
37%

Crozscore:

90%
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90%
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Crozscore:

86%
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79%
66%
interest rising
Issuetrak screenshot view 5 more TeamSupport screenshot view 4 more Zendesk screenshot

Software Description:

Issuetrak is built to help customer support teams and is applicable to a whole range of businesses. It tracks tickets & issues, from mobile and email submissions. Issuetrak is easily implemented on-premise or accessed in the cloud through a web app. Our specialization is customer support, & complaint management.

This platform allows users to automatically distribute new issues based on predefined preferences and saves time with pre-filled forms for recurring issues. Tasks can be assigned to any member of a team, and users can organize new tasks, or choose a predefined combination of tasks.

All issues that arrive through email are immediately tracked according to the subject, and auto-saved within the same issue. On the other side, customers can contact the support team, explore the knowledge base, submit questions, follow the status of their tickets, and more.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Calendar Management
  • Data Export
  • Data Import
  • Chat
  • Contact Management
  • Notifications
  • External Integrations
  • API
  • Customer Management
  • Dashboard
  • Multi-User

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

  • Efficient "Recurring Issues"

  • Connect Your Issues

  • See Everything in Issue Audits

  • Handle it all With Auto Assignment

  • Stay on Top of Escalations

  • Safely Stored and Archived

  • Knowledge Base

  • Customizable Dashboard

  • Easily & Quickly Deployed - Cloud or On-Premise

  • Workflow & Task Management

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Team

$19.00
1 user(s) / month
Included in plan:
  • Internal Operations
  • Cross-Department Collaboration
  • Process Management
  • Shared Workflows
  • Simple Checklists

Support

$59.00
1 user(s) / month
Included in plan:
  • Issue Tracking
  • Complaint Management
  • Help Desk & Customer Support
  • Call Center
  • Operations

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

FAQs:

    What platforms does this service support?
  • The system can be deployed on the cloud, on local servers, or Windows-installed.

  • Does this service integrate with any other apps?
  • Integrations: Bitium, Jira, Gmail.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Users of Issuetrak are companies & departments of all sizes from a wide range of industries.

  • Does this service offer an API?
  • Issuetrak offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, and Video Tutorials.

  • What is this service generally used for?
  • It is used as help desk & support system.

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.78k
Followers:
4.55k

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
11.9k
Followers:
12k

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses Issuetrak
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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