Compare Issuetrak vs Gnatta vs TeamSupport

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Crozscore:

90%
what is this?
90%
37%
interest rising

Crozscore:

81%
what is this?
87%
32%
interest rising

Crozscore:

88%
what is this?
88%
39%
interest falling
Issuetrak screenshot view 5 more Gnatta screenshot view 2 more TeamSupport screenshot view 4 more

Software Description:

Issuetrak is built to help customer support teams and is applicable to a whole range of businesses. It tracks tickets & issues, from mobile and email submissions. Issuetrak is easily implemented on-premise or accessed in the cloud through a web app. Our specialization is customer support, & complaint management.

This platform allows users to automatically distribute new issues based on predefined preferences and saves time with pre-filled forms for recurring issues. Tasks can be assigned to any member of a team, and users can organize new tasks, or choose a predefined combination of tasks.

All issues that arrive through email are immediately tracked according to the subject, and auto-saved within the same issue. On the other side, customers can contact the support team, explore the knowledge base, submit questions, follow the status of their tickets, and more.

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Features:

  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Calendar Management
  • Data Export
  • Data Import
  • Chat
  • Contact Management
  • Notifications
  • External Integrations
  • API
  • Customer Management
  • Dashboard
  • Multi-User

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Summary:

  • Efficient "Recurring Issues"

  • Connect Your Issues

  • See Everything in Issue Audits

  • Handle it all With Auto Assignment

  • Stay on Top of Escalations

  • Safely Stored and Archived

  • Knowledge Base

  • Customizable Dashboard

  • Easily & Quickly Deployed - Cloud or On-Premise

  • Workflow & Task Management

Summary:

    No key features associated with this application.

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Team

$19.00
1 user(s) / month
Included in plan:
  • Internal Operations
  • Cross-Department Collaboration
  • Process Management
  • Shared Workflows
  • Simple Checklists

Support

$59.00
1 user(s) / month
Included in plan:
  • Issue Tracking
  • Complaint Management
  • Help Desk & Customer Support
  • Call Center
  • Operations

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

FAQs:

    What platforms does this service support?
  • The system can be deployed on the cloud, on local servers, or Windows-installed.

  • Does this service integrate with any other apps?
  • Integrations: Bitium, Jira, Gmail.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Users of Issuetrak are companies & departments of all sizes from a wide range of industries.

  • Does this service offer an API?
  • Issuetrak offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, and Video Tutorials.

  • What is this service generally used for?
  • It is used as help desk & support system.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
Followers:

Other:

Who uses Issuetrak
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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