Compare Issuetrak vs Desk.com vs ClickDesk

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89%
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89%
36%
interest falling

Crozscore:

92%
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93%
54%
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Crozscore:

84%
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77%
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Issuetrak screenshot view 5 more Desk.com screenshot view 2 more ClickDesk screenshot view 5 more

Software Description:

Issuetrak is built to help customer support teams and is applicable to a whole range of businesses. It tracks tickets & issues, from mobile and email submissions. Issuetrak is easily implemented on-premise or accessed in the cloud through a web app. Our specialization is customer support, & complaint management.

This platform allows users to automatically distribute new issues based on predefined preferences and saves time with pre-filled forms for recurring issues. Tasks can be assigned to any member of a team, and users can organize new tasks, or choose a predefined combination of tasks.

All issues that arrive through email are immediately tracked according to the subject, and auto-saved within the same issue. On the other side, customers can contact the support team, explore the knowledge base, submit questions, follow the status of their tickets, and more.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Features:

  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Calendar Management
  • Data Export
  • Data Import
  • Chat
  • Contact Management
  • Notifications
  • External Integrations
  • API
  • Customer Management
  • Dashboard
  • Multi-User

Features:

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Chat
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Data Import
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • Multi-User

Summary:

  • Efficient "Recurring Issues"

  • Connect Your Issues

  • See Everything in Issue Audits

  • Handle it all With Auto Assignment

  • Stay on Top of Escalations

  • Safely Stored and Archived

  • Knowledge Base

  • Customizable Dashboard

  • Easily & Quickly Deployed - Cloud or On-Premise

  • Workflow & Task Management

Summary:

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Summary:

  • Lite Email Helpdesk

  • Voice Chat

  • Social Toolbar

  • IM Integration - Google Talk and Skype

  • Complete Information About Visitors

  • Multiple Agents and Departments

  • Transfer Chats and Tickets

  • Convert Offline Chats to Tickets

  • Fully Featured Reporting System

  • Canned Responses

Team

$19.00
1 user(s) / month
Included in plan:
  • Internal Operations
  • Cross-Department Collaboration
  • Process Management
  • Shared Workflows
  • Simple Checklists

Support

$59.00
1 user(s) / month
Included in plan:
  • Issue Tracking
  • Complaint Management
  • Help Desk & Customer Support
  • Call Center
  • Operations

Free

Free
Included in plan:
  • Free For 10 Users
  • 30 Chats
  • Handle 25 Tickets
  • Audio Calling
  • Localization of Chat Widget
  • Customize Basic Settings

Lite

$14.99
Monthly Subscription
Included in plan:
  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security

Pro

$24.99
Montly Subscription
Included in plan:
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security

Enterprise

$39.99
Monthly Subscription
Included in plan:
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager

FAQs:

    What platforms does this service support?
  • The system can be deployed on the cloud, on local servers, or Windows-installed.

  • Does this service integrate with any other apps?
  • Integrations: Bitium, Jira, Gmail.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Users of Issuetrak are companies & departments of all sizes from a wide range of industries.

  • Does this service offer an API?
  • Issuetrak offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, and Video Tutorials.

  • What is this service generally used for?
  • It is used as help desk & support system.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capabilty offered.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently used in tandem with social media and CRM applications.

  • What is this service generally used for?
  • ClickDesk is used as helpdesk and live chat solution.

  • Does this service offer an API?
  • Yes, ClickDesk offers an API.

  • Does this service integrate with any other apps?
  • Integrations available: WordPress, Joomla, Shopify, PrestaShop, CS Cart, Bigcommerce, OpenCart, osCommerce, Magento, Google Apps, Wix, UnbounceNew, Tumblr, Weebly, MODX, Webs, Capsule CRM, Zendesk, Zoho CRM, Facebook, Twitter, Agile CRM, Salesforce, Sugar, Freshbooks, InfusionSoft.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Online Support, Phone Support, Video Tutorials.

  • What platforms does this service support?
  • This is a web-based software, with Android mobile app.

  • Who are the main user groups of this service?
  • Main users of this service are SMEs and large enterprises.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.55k

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
42.9k
Followers:
0

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Issuetrak
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other:

Who uses ClickDesk
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.
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