Compare involve.me vs Promoter.io vs eGain

involve.me 34 Customer Engagement	Promoter.io 39 Customer Engagement	eGain 14 Customer Engagement
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Crozscore 92% what is this? User Happiness: 94% Press Buzz: 48% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 90% Press Buzz: 43% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 49% User Trend: interest falling
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About involve.me involve.me is reimagining customer experience by allowing e-commerce shops & digital marketers to easily create personalized interactions at every step of the customer journey, so they can better acquire & keep customers involved. Customers such as Universal Pictures, Salesforce or Bloomberg use involve.me to create and integrate interactive content for any point in their funnel, from lead acquisition and qualification, through activation and conversion up to measuring customer satisfaction.	About Promoter.io Promoter.io is customer intelligence, customer engagement, and feedback management platform that helps users boost their customer retention. It is a mix of permanent actionable feedback based on a best-practice NPS approach to customer data from a number of sources. Promoter.io provides the measurement of customer loyalty using the Net Promoter System. It uses two questions (“How likely are you to recommend us to a friend?” and “What’s the biggest reason for your response?”), to determine the NPS score and identify which segment of the customer relationships users should focus on. Except for providing surveys, the platform helps customize campaign emails, providing email templates as a base. There is also an instinctive dashboard, displaying the NPS score, the survey rank and trending keywords that customers use in their interaction with service or product providers.	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Beautifully Simple Email Internationalization Segmented Campaigns Drip and Instant Surveys Feedback Forwarding Delivery Delay Recurring Surveys Automated Reminders API Support NPS Over Time	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels
Pricing Free Free Included in plan: 100 submissions / month single user collect 100MB file uploads try paid features Starter $25.00 1 user(s) / month Included in plan: 1.000 submissions / month single user collect 500MB file uploads Starter features Professional $75.00 1 user(s) / month Included in plan: 5.000 submissions / month collect 2GB file uploads Add team members Professional features Business $195.00 1 user(s) / month Included in plan: 15.000 submissions / month webhooks Add custom domain add-ons	Pricing Hobby $29.00 per Month Included in plan: 150 Surveys/Month 1 Campaign 1 User 90 Days Data Retention Customizable Email Templates Multi-Language Templates Survey Throttling Survey Reminders NPS Dashboard Filter by Attributes Feedback Management Weekly Digest Data Export Starter $49.00 per Month Included in plan: 750 Surveys/Month 1 Campaign 2 Users 180 Days Data Retention All Features from Hobby, Plus: Survey Send Delay Trend Analysis API Zapier Pro $99.00 per Month Included in plan: 2,500 Surveys/Month 1 Campaign 5 Users 1 Year Data Retention All Features from Starter, Plus: Smart Scheduling Drip Surveys Recurring Surveys Customer Profiles Historical Scores Growth $249.00 per Month Included in plan: 10,000 Surveys/Month 3 Campaigns 10 Users 3 Years Data Retention All Features from Pro, Plus: Customer Lifecycle NPS Priority Support Import Existing NPS Data Employee NPS Segments Rainmaker $499.00 per Month Included in plan: 25,000 Surveys/Month 5 Campaigns 15 Users 5 Years Data Retention All Features from Growth Enterprise 1 user(s) / month Included in plan: Custom Number Surveys/Month Custom Number Campaigns Custom Number Users Data Retention Forever All Features from Rainmaker, Plus: Developer Sandbox Dedicated Sending IP Custom Return Path Dedicated Account Manager Custom Integrations Campaign Administration Invoice Billing
FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? Promoter.io offers: Phone Support, Knowledge Base, NPS Follow-Up 'Cheat Sheet'. Does this service offer multi-user capability (e.g. teams)? There is multi-user capability offered. What platforms does this service support? Promoter.io is a web-based platform. Does this service offer an API? Yes, this service offers an API. Does this service integrate with any other apps? It integrates with Zapier, Segment, and Slack. What is this service generally used for? This is a customer feedback management software. Who are the main user groups of this service? Main users of Promoter.io are SMEs and large enterprises.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 701	Vendor Information Founded: - Based in: San Antonio Employees: 2-10 Likes: Followers: 1.95k	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k
Other Who uses involve.me Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, German, French, Arabic, Finnish, Bulgarian, Czech, Danish, Greek, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Chinese, Turkish, Thai, Swedish, Serbian, Spanish, Russian, Romanian, Dutch, Norwegian, Malay, Polish Regional Restrictions: No restrictions.	Other Who uses Promoter.io SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.