Compare InvGate Service Desk vs Simplydesk vs Desk365

InvGate Service Desk 11 Ticketing & Help Desk	Simplydesk 4 Ticketing & Help Desk	Desk365 0 Ticketing & Help Desk
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Crozscore 87% what is this? User Happiness: 92% Press Buzz: 45% User Trend: no significant changes	Crozscore 67% what is this? User Happiness: 92% Press Buzz: 34% User Trend: interest falling	Crozscore 54% what is this? Press Buzz: 21% User Trend: interest falling
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About InvGate Service Desk InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services. Build an ITSM workflow managing incidents, service request, change and problem record in an intuitive ticketing system with 100% code-free configuration. Available on both cloud and on-prem versions, InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Help your end users solve their problems with a smart Knowledge Base and request services from a fully branded self-service portal, third party team communication platforms or simply by e-mail. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with its customizable dashboards and reports. InvGate Service Desk is integrated with InvGates Assets, allowing you to track assets and warranties from a single platform.	About Simplydesk Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services. The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode. Simplydesk brings you visibility and control of IT assets. It allows you to optimize the use of goods, reduce costs and provide better quality of service. Manage your IT assets throughout their lifecycle Explore all your IT assets Discover the IT resources used in your business with SimplyAsset. The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud. For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset. For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.	About Desk365 Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution. Desk365 is free for up to 3 active agents.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary No key features associated with this application.	Summary Have a unified inbox where all your customer support requests are present. Apply powerful automations that can be configured during ticket creation and ticket updates. Alert agents instantly for every ticketing action via push notifications. Track agent's time spent on tickets. Have Custom roles, including the ability to limit users by department. Configure Custom email servers. Create and share solution articles with ease using the Knowledge Base. Manage ticket escalations with the help of SLAs. Set-up Canned Responses, to respond quickly to routine requests. Create Powerful reports to measure areas of improvement for your team.
Pricing Starter $999.00 5 user(s) / year Included in plan: Ticket Management Knowledge Base Self-Service Portal SLAs Multi-Department Support
FAQs Does this service offer guides, tutorials and or customer support? Yes, in our blog https://blog.invgate.com/ What platforms does this service support? Cloud, SaaS, Web-Based Desktop - Mac Desktop - Windows Desktop - Linux On-Premise - Windows On-Premise - Linux Mobile - Android Mobile - iPhone Mobile - iPad Does this service integrate with any other apps? Yes, InvGate Insight What is this service generally used for? Ticket Management Knowledge Base Analytics & Dashboards Workflow Automation Who are the main user groups of this service? Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs.	FAQs Who are the main user groups of this service? Software editor Customer services It department IT service provider Does this service offer an API? Yes Does this service integrate with any other apps? Yes Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? All What are some applications this service is commonly used in tandem with? teamviwer What is this service generally used for? ticketing, it inventory, it management Does this service offer multi-user capability (e.g. teams)? Yes	FAQs Does this service offer an API? Yes, Desk365 offers an API. With the Desk365 API, you'll be able to: Retrieve all your Desk365 tickets Create new tickets Retrieve ticket details of a particular ticket, by providing it's ticket number Update ticket properties and more.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.19k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 48
Other Who uses InvGate Service Desk SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Spanish, Portuguese Regional Restrictions: No restrictions.	Other Who uses Simplydesk Startups Enterprises Desktop Platforms: Web App Languages: French, Italian, English, Arabic Regional Restrictions: No restrictions.	Other Who uses Desk365 Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.