Compare Intercom vs SalezShark vs HappyFox

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86%
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Crozscore:

77%
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Crozscore:

89%
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Intercom screenshot view 2 more SalezShark screenshot HappyFox screenshot view 4 more

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

SalezShark CRM is a platform that allows sales professionals to effectively interact with their customers and drive engagement . SalezShark’s Relationship Cloud helps you connect with future prospects, gathers your customers’ personal traits to help you know them better, leading to further deepening your professional relationships for better business. It is a self-recommending system which also enables collaboration of employees across teams, resulting in positive outcomes and increased sales.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • Data Import
  • Data Export
  • Email Integration
  • Lead Management
  • Expense Tracking
  • Forecasting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Notifications
  • Multi-User
  • Multi-Currency
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Scheduling

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Free trial account for CRM, database and marketing tool

  • Dynamic platform designed to manage and organize data for your sales professionals

  • Give insights to your clients’ personal traits

  • Helps them build business relationships and deliver effective messaging

  • The self-recommending system enables collaboration of employees across teams, resulting in positive outcomes and increased sales

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Pricing:

  • Starting from: $20.00/month
  • Credit card required: No
  • Basic Plan: $20/user/month

    • Lead Management
    • Activities & Tasks
    • Account & Contact Management
    • Opportunity Tracking
    • Forecasting
    • Reporting & Dashboard
    • Social Intelligence
    • Email Integration
    • Campaign 360°
    • Administration

    Professional Plan: $45/user/month

    • Basic features
    • Web2Lead Capture
    • Assignment & Tracking
    • Standard Reports + 5 Custom Reports
    • Relationship Cloud
    • Chat Feature

    Premium Plan: $65/user/month

    • All Professional features
    • Standard Reports + 10 Custom Reports
    • Email & Telephony Integration
    • Notification Management
    • Customization

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FAQs:

    No FAQs associated with this application.

FAQs:

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
Followers:

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses SalezShark
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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