Compare Intercom vs Pipedrive vs LivePerson

Pipedrive

CRM
 (722)
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Crozscore:

85%
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79%
53%
interest falling

Crozscore:

92%
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92%
51%
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Crozscore:

80%
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64%
50%
Intercom screenshot view 2 more Pipedrive screenshot LivePerson screenshot view 3 more

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 50k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process.

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • API
  • Dashboard
  • Email Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Contact Management
  • Contact Sharing
  • Project Management
  • CRM Integration
  • Data Import
  • Forecasting
  • Expense Tracking

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Contact Histories: In the Contacts portion of the application, users are able to search for contacts by name or organization.

  • Timeline Views: Deals are arranged by their expected close dates, allowing salespeople to discover which activities they should be working on before deals get stale.

  • Sales Forecasting: Our Forecasting tool is akin to having a personal sales manager, except it can’t fire you if you don’t make your targets. It helps you to pick the right deals and activities to focus on, so you won’t experience nasty surprises at the end of the month.

  • Sales Pipelines:We’ve built our software around a proven sales pipeline management methodology. The primary view is the pipeline, a clear visual interface that prompts you to take action, remain organised and stay in control of a complex sales process.

  • Reporting Capabilities: With Pipedrive, salespeople track any number of metrics, including the number of calls made by individual team members and the number of pitches completed in a given period of time.

  • Email integration: Stop wasting time in your inbox We offer two easy and time-saving ways to track email conversations. In addition, we'll connect your emails automatically to your contacts and deals, so you'll have a full overview of everything that's happening with a prospect in one place. You’ll save time and improve sales productivity.

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Pricing:

  • Credit card required: N/A
  • $12 per user per month, with 30 days free trial.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Sales departments in small and mid-sized businesses.

  • What is this service generally used for?
  • Pipedrive is used as a sales pipeline management tool.

  • What platforms does this service support?
  • This solution works on both desktops and mobile devices, thanks to native iOS and Android applications.

  • What are some applications this service is commonly used in tandem with?
  • Pipedrive is commonly used with dapulse, ActiveCampaign, and Userlike Live Chat.

  • Does this service integrate with any other apps?
  • Pipedrive integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise. A Google Maps integration makes it easy for salespeople to see their customers on interactive maps.

  • Does this service offer an API?
  • It offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
31.1k
Followers:
36.4k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:
10.6k

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Pipedrive
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Korean, Norwegian, Estonian, Turkish, Finnish, Dutch, German, Italian, Japanese, Portuguese, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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