Compare Intercom vs HappyFox vs ToutApp

ToutApp

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Crozscore:

88%
what is this?
87%
53%
interest rising

Crozscore:

90%
what is this?
91%
42%
interest rising

Crozscore:

90%
what is this?
90%
46%
interest rising
Intercom screenshot view 2 more HappyFox screenshot view 4 more ToutApp screenshot view 4 more

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

ToutApp enables its users to carry out numerous email marketing promotions and follow up on the success.
It is a feature rich and cost effective enhancement to the business email clients people already use. Used properly, it can greatly increase efficiency and effectiveness in an area where most people (and salespeople in particular) spends much of their day.
This service is good at creating sales emails and email campaigns; as well as tracking and highlighting the best performing content.

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Tracking: Website Tracking; Email Tracking; Attachment Tracking.

  • Templates: Customizable Templates; Robust Analytics; Shareable Team Templates.

  • Analytics: Team Analytics; Content Analytics; Website Tracking; Individual Analytics.

  • Command Center: Your Tasks; Most Engaged Conversations; Scheduled Emails; Click to Call & Email Follow-ups.

  • Calendar: Book Meetings Faster; Calendar Integration.

  • Lead Prioritization: Your First Priority; Get the Full Context; Follow Up Smarter

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Pricing:

  • Credit card required: N/A
  • Professional Edition - $30/month
    Team Edition - $250/month
    Enterprise Edition - Custom pricing
    14 day trial

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • It is mainly used by sales professionals in businesses of all sizes.

  • What is this service generally used for?
  • ToutApp is generally used as a sales management and email marketing tool.

  • What platforms does this service support?
  • ToutApp is available for iPhone-iPad devices.

  • What are some applications this service is commonly used in tandem with?
  • ToutApp is most commonly used in tandem with email applications.

  • Does this service integrate with any other apps?
  • It integrates easily with Salesforce.com, Gmail, Outlook.

  • Does this service offer an API?
  • ToutApp offers an email control API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Video Tutorials.

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
Followers:
2.7k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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