Compare Intercom vs Chaport

Intercom 2116 Customer Chat	Chaport 14 Customer Chat
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 59% User Trend: interest rising	Crozscore 89% what is this? User Happiness: 96% Press Buzz: 42% User Trend: interest falling
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About Intercom Intercom makes customer communication simple. More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior. Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.	About Chaport Chaport is modern multi-channel live chat, chatbot, and knowledge base software for business. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: Live chat: Talk to your website visitors in real time and make more sales. Chatbots: Create a chatbot in minutes in a WYSIWYG chatbot editor. Let your bot answer common questions and qualify leads for you. Offer instant help 24/7, even when your team is offline. Knowledge base + FAQ bot: Create a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. Multi-channel: Let your customers contact you via live chat, Facebook, Viber, and Telegram. Respond directly from Chaport. Auto-invitations: Initiate more chats with your website visitors by sending automatic chat invitations based on specified rules. Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time. Typing insights: Read visitor messages even before they are sent and answer faster. Group chats: Transfer a chat to a colleague, join a group chat, or view other operators’ chats in real time. Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat. Custom fields: Create additional fields to collect and store any customer data. Visitor behavior: View the pages your visitors are browsing on your website directly in the live chat in real time. Applications: Use mobile apps for Android and iOS, desktop apps for Windows and MacOS, web-app for all browsers to chat with your customers wherever you are. Integrations and API: Use JavaScript & REST APIs to integrate Chaport with your website and third-party apps more closely or connect Chaport to 3,000+ apps via Zapier. And much more... Sign up today and increase your sales! Free trial available. No card required.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Audience segmentation Real-time performance monitoring Intercom app for iOS Message tagging & team assigning Customer user profiles Personalized reply templates	Summary Live chat: Talk to your website visitors in real time and make more sales. Chatbots: Let your bot answer common questions and qualify leads for you. Offer instant help 24/7. Multi-channel: Let your customers contact you via live chat, Facebook, Viber, Telegram. Respond directly from Chaport. Auto-invitations: Send automatic chat invitations to visitors based on specified rules. Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat. Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time. Typing insights: Read visitor messages even before they are sent, and answer faster. Integrations & API: Integrate Chaport with third-party apps. Knowledge base + FAQ bot: Create a knowledge base and offer self-service to your customers. Activate an FAQ Bot to automatically suggest articles in the chat widget. Apps: Mobile apps for Android and iOS, desktop apps for Windows and MacOS, and a web-app for all browsers.
	Pricing Free Free Included in plan: 2 operators Unlimited chats Unlimited websites 60-day chat history Basic widget customization Web, desktop & mobile apps SSL encryption GDPR compliance Mobile-friendly chat widget Multilingual chat widget Operator photos Email request Offline messages Notifications Brief visitor info Visitor info editing Chat deletion and export Operator roles Basic reports Chat & email support Pro $19.00 per month (4 operators included) Included in plan: Everything in Free plus: Unlimited chat history Auto-invitations Facebook, Viber, Telegram, etc. Advanced widget customization Pre-chat form Saved replies REST & JavaScript API Group chats File sending Emoji Read receipts Message editing and deletion Detailed visitor info Visitor behavior Visitor notes Chat transfer Search Typing insights Visitor ban Working hours Status auto-toggle Automatic closing of answered chats Chat transcript to email Supervision Automatic transfer of unanswered chats Google Analytics reports Prioritized technical support Unlimited $75.00 per month (unlimited operators) Included in plan: Everything in Pro plus: Custom bots (1000 bot chats / month per operator) Knowledge base + FAQ bot Custom fields Chat ratings Bot chats reports Working time reports On-demand reports Zapier integration Automatic operator assignments
FAQs No FAQs associated with this application.	FAQs Does this service offer an API? Chaport provides API on all paid plans. What is this service generally used for? It is generally used for increasing sales and providing live chat customer support. What platforms does this service support? Chaport supports all the platforms, be it iOS, Android, Web, Windows, or Mac. Does this service offer guides, tutorials and or customer support? Chaport has a Knowledge Base and provides online support via live chat. What are some applications this service is commonly used in tandem with? You can connect Chaport with 3,000+ apps using Zapier (no programming skills required). Does this service integrate with any other apps? You can integrate Chaport with other apps and services using API or Zapier. Does this service offer multi-user capability (e.g. teams)? Chaport allows you to add an unlimited number of operators. It is also possible to join another operator's chat or assign a conversation to another operator. Who are the main user groups of this service? Chaport can be used by sales and support specialists in large enterprises, small and midsize businesses, non-profits, agencies, and individuals.
Vendor Information Founded: 2011 Based in: San Francisco Employees: 51-200 Likes: Followers: 42.4k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 45
Other Who uses Intercom Startups SMEs Agencies Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese Regional Restrictions: No restrictions.	Other Who uses Chaport Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Russian, English, German, French, Spanish, Portuguese, Italian, Dutch, Greek, Estonian, Latvian, Turkish, Indonesian, Vietnamese, Chinese, Ukrainian, Swedish, Lithuanian, Norwegian, Serbian, Slovak, Finnish, Japanese, Romanian, Hungarian, Polish, Slovenian, Welsh Regional Restrictions: No restrictions.